Regina Duty
Summary
Adaptable administrative professional with expertise in document handling and compliance. Proven track record in managing sensitive information and optimizing office processes for enhanced efficiency. Committed to driving organizational success through strong organizational skills and customer support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Mountain Empire Community College
Big Stone Gap
10.2024 - Current
- Facilitated daily office operations to ensure smooth workflow and clear communication among staff and departments.
- Answered phone calls and emails, providing timely information to students, faculty, and visitors, supporting effective communication.
- Responded to inquiries from students, faculty, and visitors with professionalism.
- Maintained electronic filing systems for student records and administrative documents.
- Organized physical and electronic filing systems, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized manner according to established protocols.
- Entered data into spreadsheets using Microsoft Excel and similar programs.
- Managed office supplies inventory by routinely checking stock levels and ensuring adequate availability for daily operations.
Mortgage Loan Processor
Miners Exchange Bank
Coeburn
09.2022 - 10.2024
- Processed loan documents, ensuring full compliance with federal regulations.
- Managed loan application pipeline, completing and submitting reports on time to ensure timely processing.
- Inspected loan documentation for errors and corrected discrepancies efficiently.
- Maintained accurate records according to company policies and procedures.
- Scanned and uploaded loan-related documents into system, maintaining accurate records for efficient access.
- Compiled necessary documentation for submission to government agencies for processing.
- Researched discrepancies in documentation from applicants or third parties thoroughly.
- Delivered customer service by promptly addressing loan status inquiries, enhancing client satisfaction.
Education
Bachelor of Science - Business Administration
The University of VA's College At Wise
Wise, VA05-2001
Skills
- Office administration and support
- Document and records management
- Data entry and collection
- Loan processing and account reconciliation
- Customer relationship management
- Inventory management and maintenance
- Microsoft Excel and PowerPoint
- Computer proficiency
- Attention to detail and prioritization
- Time management and task organization
- Team collaboration and resourcefulness
- Confidentiality handling and compliance
Affiliations
- Active member for Staff Senate at the college
Certification
- CPR Certified
Timeline
Administrative Assistant
Mountain Empire Community College
10.2024 - Current
Mortgage Loan Processor
Miners Exchange Bank
09.2022 - 10.2024
Bachelor of Science - Business Administration
The University of VA's College At Wise