Regina Ebere
Dallas,TX
Summary
Proven Registration Clerk at Dallas County Health & Human Services, adept in patient registration and maintaining confidentiality. Excelled in managing high call volumes and efficiently scheduling appointments, enhancing client relationships. Demonstrated problem-solving skills by streamlining registration processes, achieving a significant increase in patient satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Registration Clerk
Dallas County Health & Human Services
05.2023 - Current
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
- Entered patient information into payment system accurately for billing purposes.
- Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
Warehouse Clerk
Ada-Staff Temporary Staffing
03.2018 - 05.2023
- Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
- Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Custer Service Representative
Worley Catastrophe
03.2016 - 03.2018
- Ensured data integrity within company databases through diligent entry, review, and cross-checking of reported information during the initial loss reporting process.
- Demonstrated strong attention to detail when gathering necessary documentation from policyholders to substantiate reported losses or damages sustained.
- Provided exceptional customer service during the initial loss reporting process, ensuring accurate information gathering.
Food Service Assistant
Duncanville Independent School District
02.2011 - 09.2015
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Assisted in maintaining a clean and sanitary dining environment for the comfort of patrons.
- Supported inventory management by accurately tracking supplies and alerting supervisor when restocking was necessary.
- Managed cash transactions efficiently and accurately, ensuring an organized financial process for the establishment.
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
- Received deliveries from suppliers, verifying order accuracy and quality before stocking shelves or refrigeration units accordingly.
Education
High School Diploma -
Justin F Kimball High School
Dallas, TX06.1978
Skills
- Problem-Solving
- Patient Registration
- Registration data intake
- Appointment Scheduling
- Client Relationships
- Confidentiality Compliance
- Patient Scheduling
- Medical Terminology
Timeline
Registration Clerk
Dallas County Health & Human Services
05.2023 - Current
Warehouse Clerk
Ada-Staff Temporary Staffing
03.2018 - 05.2023
Custer Service Representative
Worley Catastrophe
03.2016 - 03.2018
Food Service Assistant
Duncanville Independent School District
02.2011 - 09.2015
High School Diploma -
Justin F Kimball High School