Regina Elwin
Denham Springs,LA
Summary
Dynamic customer service leader with a proven track record at GAT Ground Airline Support, excelling in critical thinking and communication. Recognized for enhancing team performance through effective training and mentorship. Highly dependable and skilled in Excel, I consistently deliver exceptional service while maintaining operational efficiency.
Overview
10
10
years of professional experience
Work History
CSR Supervisor
GAT Ground Airline Support
Baton Rouge, LA
10.2021 - Current
- Provided customer satisfaction with forward-thinking strategies.
- Provided critical thinking and problem solving.
- Provided backup to the front desk to step in to assist with various tasks.
- Provided strong work ethic.
- Onboarded and trained customer representatives to meet performance and service goals.
- Provided leadership.
- Provided oral and written communication.
- Coached and mentored service representatives to deliver polite professional customer interactions.
- Maintain accurate details, daily reports, and audits to ensure operational efficiency and compliance.
- Provide support and assistance with operational needs during day-to-day operations, ensure seamless execution, and high quality service.
Associate
Walmart Stores,INC
Denham Springs, LA
01.2021 - 03.2021
- Provided excellent customer service by greeting customer,answering questions, and helping them locate products which improved customer satisfaction.
- Maintained store appearance.
- Assisted fellow associates as needed throughout the store.
- Assisted fellow associates to ensure smooth store operations and meet team goals.
Customer Service Representative
Agencia Warren
Roatan, Honduras
05.2016 - 01.2020
- Provided advice and assistance to customers.
- Provided professionalism and strong work ethic.
- Provided leadership.
- Provided critical thinking and problem solving.
- Provided team work and collaboration.
Education
HiSET Certification - High School Education
Livingston Parish Adult Education Center
Walker, LASkills
- Interpersonal skills
- Active listener
- Excellent work ethic
- Time management
- Empathetic and genuine
- Outstanding communication skills
- Task prioritization
- Fast learner
- Highly dependable
- Written communication
- Patience
- Self-motivates
- Capable to work under pressure
- Proven leader
- Experienced in WORD, EXCEL
Languages
- English
- Spanish
Timeline
CSR Supervisor
GAT Ground Airline Support
10.2021 - Current
Associate
Walmart Stores,INC
01.2021 - 03.2021
Customer Service Representative
Agencia Warren
05.2016 - 01.2020
HiSET Certification - High School Education
Livingston Parish Adult Education Center