Regina Erickson
Results driven manager delivering exceptional customer satisfaction
Mentone,CA
Summary
Proven leader skilled in adaptive leadership and effective communication within high-pressure environments. Achievements include significant EBITDA growth and successful new cafe openings. Ready to leverage expertise in driving operational excellence and developing high-performing teams.
Overview
15
15
years of professional experience
Work History
Operating Partner
Panera Bread
San Bernardino, California
07.2018 - Current
- Reduced cafe turnover from 240% to 30% YOY
- Increased customer service metrics from 25% to 72% overall satisfaction, and accuracy from 50% to 93%
- Trained and supported new teams for 4 cafe openings
- Developed 2 GMs, 4 AGMs, and 8 team managers.
- Hit the million-dollar club in EBITDA in 2025 and in 2024
- Ended 2025 in the top 25% in the company on the scorecard
Store Manager
Starbucks
Calimesa, California
10.2011 - 05.2018
- Coordinated operations across multiple locations in northern and southern California, standardizing best practices.
- Opened four new cafes, including a reserve cafe, expanding brand presence.
- Evaluated skills and techniques of competitors in barista championships, contributing to industry standards.
Education
Early Childhood Care And Education
Crafton Hills College
Yucaipa, CA07-2003
Skills
- Performance metrics analysis
- Team leadership
- Staff development
- Adaptive leadership
- Effective communication
- Customer service
Timeline
Operating Partner
Panera Bread
07.2018 - Current
Store Manager
Starbucks
10.2011 - 05.2018
Early Childhood Care And Education
Crafton Hills College