Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Regina Gottenbos

Imperial Beach,CA

Summary

Analytical and efficient Data Processing Customer Service Representative known for exceptional productivity in task completion. Specialize in data analysis, customer relationship management (CRM), and a Solid team player with upbeat, positive attitude. Adaptability, and teamwork to enhance service delivery and client satisfaction. Focus on leveraging technical skills and soft skills to meet and exceed job expectations.

Overview

7
7
years of professional experience

Work History

Lead Data Processing/Customer Service Representative

Credit Union Leasing of America (CULA)
SAN DIEGO, California
01.2025 - Current
  • Processed data entries for customer transactions accurately and efficiently.
  • Utilized internal systems to track and update customer service requests.
  • Maintained accurate records of all customer interactions, transactions, comments and complaints.
  • Resolved customer complaints in a timely manner, responding to their requests via telephone or email.
  • Monitored incoming emails and responded to customer inquiries promptly.
  • Processed delinquent violation tickets and disputes.

Customer Service/Teller

Union Bank of California/Lemoore
Lemoore, California
02.2025 - 03.2025
  • Processed customer transactions efficiently and accurately at Union Bank of California.
  • Educated clients about banking products and services available at the bank.
  • Maintained cash drawer accuracy through regular audits and reconciliations.
  • Demonstrated strong communication skills while interacting with diverse clientele.
  • Ensured compliance with bank policies and regulations during all customer interactions.
  • Processed deposits, withdrawals, and other transactions accurately and efficiently.
  • Balanced cash drawer at the end of each shift.
  • Cross-sold additional banking products to existing customers.

Lead Customer Service Representative

MWR Welfare and Recreation Department
Great Lakes, Illinois
04.2022 - 06.2023
  • Supervised customer service team to ensure high-quality support delivery.
  • Trained new representatives on service protocols and departmental standards.
  • Collaborated with management to establish best practices for customer interactions.
  • Supervised that tasks were completed at the end of the shift in a timely manner.
  • Communicate and collaborate with the management team to ensure smooth operation.
  • Assist in tracking inventory levels, and restocking.
  • Generate reports related to revenue at the end of the shift.

Cashier/Customer Service Representative

MWR Welfare and Recreation Department
Great Lakes, Illinois
04.2021 - 04.2022
  • Processed customer transactions efficiently at MWR Welfare and Recreation Department.
  • Managed cash register and maintained accurate cash drawer balance daily.
  • Supported promotional events by setting up displays and assisting customers.
  • Greeted sailors and families as they entered, creating a positive impression.
  • Processed phone calls and online orders.
  • Assist at the Movie Theater and the Bowling Alley.
  • Performed other duties as assigned by management.

Beauty Counter/Customer Service

MCX Marine Corp Exchange Company
Iwakuni, Japan
03.2018 - 11.2019
  • Assisted customers in selecting products and providing information on services.
  • Processed transactions using point-of-sale systems accurately and efficiently.
  • Greeted customers and provided excellent customer service.
  • Processed cash and credit card payments accurately.
  • Maintained an organized work environment by stocking shelves with merchandise and cleaning the area.
  • Monitored inventory levels regularly to ensure sufficient stock was available for sale.

Education

Associate of Arts - Office Administration Secretarial

Los Angeles Trade Technical College
Los Angeles, CA
06-2000

Birmingham High School
San Fernando, CA
06-1995

Skills

  • Microsoft office
  • Typing 45 wpm
  • Team leader
  • Filing document
  • 10-key
  • Office equipment
  • Compiling data
  • Data processing
  • Microsoft Excel
  • LifeChat messaging
  • Bilingual- English/Spanish

Languages

Spanish
Professional

Timeline

Customer Service/Teller

Union Bank of California/Lemoore
02.2025 - 03.2025

Lead Data Processing/Customer Service Representative

Credit Union Leasing of America (CULA)
01.2025 - Current

Lead Customer Service Representative

MWR Welfare and Recreation Department
04.2022 - 06.2023

Cashier/Customer Service Representative

MWR Welfare and Recreation Department
04.2021 - 04.2022

Beauty Counter/Customer Service

MCX Marine Corp Exchange Company
03.2018 - 11.2019

Associate of Arts - Office Administration Secretarial

Los Angeles Trade Technical College

Birmingham High School

Similar Profiles

CREATE PROFILE