Regina Hawthorne
Chicago,IL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
12
12
years of professional experience
Work History
Front Office Manager
Chicago South Loop Hotel
Chicago, IL
03.2011 - 04.2023
- Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
- Liaised with vendors like housekeeping department, security personnel regarding guest requests or concerns.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times
- Completed day-to-day duties accurately and efficiently.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
Social Work Intern
I Am Able Center For Family Development
Chicago, IL
08.2015 - 05.2017
- Maintained contact with guardians or caregivers of minors receiving services from the agency.
- Participated in clinical assessments to help determine appropriate treatment options.
- Collected data and entered into internal system database.
- Assisted in conducting assessments of client needs, strengths, and weaknesses.
- Complied with HIPAA and confidentiality regulations when communicating with client family members, colleagues and external contacts.
Education
Bachelor of Science - Social Work
Northeastern Illinois University
Chicago, IL05-2017
Skills
- Administrative Skills
- Workflow Coordination
- Oral and Writing Communication
- Proficient in Office Equipment- Computer, Copier, Fax, and Multi-line phones
Timeline
Social Work Intern
I Am Able Center For Family Development
08.2015 - 05.2017
Front Office Manager
Chicago South Loop Hotel
03.2011 - 04.2023
Bachelor of Science - Social Work
Northeastern Illinois University
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