Regina Henry
Summary
Ambitious equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
11
11
years of professional experience
Work History
Receptionist
U Mass Gobal university
11.2020 - 01.2024
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Scheduled and confirmed appointments and meetings for management team.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
School Security Guard
Guard Systems
05.2016 - 07.2019
- Secured personnel and premises by inspecting buildings and patrolling property.
- Enforced institutional rules, regulations and laws regarding student conduct to maintain safe campus.
- Managed building access control systems and developed lock and unlock protocols with key control.
- Dispatched radio messages to other officers and agents of campus.
PSE Clerk
United States Post Office
09.2015 - 01.2016
- Operated mail processing equipment and manually sorted mail.
- Utilized factors such as package shape and final destination to sort into correct bins for delivery.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Customer Service Representative
Esurance
04.2013 - 08.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Answered incoming calls and emails
Fork Lift Operator
Samsung
07.2021 - 08.2022
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
Education
Security And Protective Services
Prota Tech
Certification - Tax Preparation
Jackson Hewitt Tax School
Hesperia, CASkills
- Organization and efficiency
- Multi-line telephone skills
- Recordkeeping and bookkeeping
- Business operations understanding
- Problem solving in calm environment
- Forklift Operation
- Forklift Operator Certification
- Material Handling
- General laborer
- Order Picking
- Safe driver
- Order picking and processing
- OSHA Compliance
- Customer Service-Oriented
- Efficient data entry
Timeline
Fork Lift Operator
Samsung
07.2021 - 08.2022
Receptionist
U Mass Gobal university
11.2020 - 01.2024
School Security Guard
Guard Systems
05.2016 - 07.2019
PSE Clerk
United States Post Office
09.2015 - 01.2016
Customer Service Representative
Esurance
04.2013 - 08.2015
Security And Protective Services
Prota Tech
Certification - Tax Preparation
Jackson Hewitt Tax School
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