REGINA HICKS
Saint Paul,MN
Summary
Resourceful Shift Manager known for high productivity and efficient task completion. Skilled in team leadership, operational management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance team performance and achieve company goals.
Overview
25
25
years of professional experience
Work History
Shift Manager
Brown's Chicken
Waukegan, IL
03.2014 - 08.2024
- Supervised shifts and work areas to maximize restaurant profitability.
- Managed operations, ensuring adherence to company policies and procedures.
- Ensured compliance with federal, state, and local laws while promoting ethical practices.
- Completed all opening and closing duties according to established guidelines.
- Coached team members to enhance performance and operational efficiency.
- Responded effectively to emergency situations, minimizing disruptions.
- Monitored inventory levels and ordered supplies as needed for optimal operations.
- Oversaw training of new employees on customer service and cash handling techniques.
Cashier
Mall of America
St.Paul, MN
09.2010 - 01.2011
- Accurately counted cash drawer and reconciled discrepancies at shift start and end.
- Enhanced customer satisfaction and sales performance through exceptional assistance with purchases.
- Greeted customers, addressing inquiries about products and services promptly.
- Professionally resolved customer complaints in alignment with company policy.
- Operated cash register efficiently, processing payments via various methods.
- Handled merchandise returns and exchanges according to store policies.
- Supported customers in signing up for loyalty programs, boosting retention rates.
Deli Clerk
Rainbow Foods
St.Paul, MN
06.2010 - 09.2010
- Delivered accurate pricing information to customers upon request.
- Prepared food orders according to customer specifications and preferences.
- Ensured compliance with local health regulations for food preparation and storage.
- Assisted customers in selecting products from deli case and menu board.
- Weighed, wrapped, and labeled meats, cheeses, salads, and sandwiches for orders.
- Followed company recipes for soups, salads, and sandwiches preparation.
- Maintained cleanliness of deli area and equipment to uphold hygiene standards.
Cashier
Northern Tool Equipment
St.Paul, MN
09.2004 - 04.2006
- Conducted price checks for special orders and discounts as per customer requests.
- Greeted customers, addressing inquiries about products and services.
- Resolved customer complaints professionally, adhering to company policy.
- Operated cash register efficiently, processing multiple payment methods accurately.
- Assisted customers over the phone with store operations, product inquiries, and order placements.
- Processed merchandise returns and exchanges in compliance with store policies.
- Followed security procedures for handling significant cash amounts.
- Balanced daily transactions using a computerized point-of-sale system.
Shift Manager
Caribou Coffee
St.Paul, MN
08.1999 - 03.2004
- Collaborated with coworkers to achieve objectives and resolve product-related issues.
- Delivered exceptional customer service through in-person and phone interactions.
- Managed inventory to ensure availability of supplies when required.
- Executed daily responsibilities with accuracy and efficiency.
- Performed opening and closing tasks, including store cleaning and organization.
- Maintained cleanliness of work areas, including counters and equipment.
- Monitored product expiration dates to guarantee freshness for customers.
- Prepared a variety of coffee drinks and assisted in food item preparation.
Education
High School Diploma -
Senn High School
Chicago, ILSkills
- Inventory management
- Employee training
- Customer service
- Regulatory compliance
- Operations management
- Cash handling
Accomplishments
- ServSafe Certificate
Timeline
Shift Manager
Brown's Chicken
03.2014 - 08.2024
Cashier
Mall of America
09.2010 - 01.2011
Deli Clerk
Rainbow Foods
06.2010 - 09.2010
Cashier
Northern Tool Equipment
09.2004 - 04.2006
Shift Manager
Caribou Coffee
08.1999 - 03.2004
High School Diploma -
Senn High School
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