Regina Jackson
McKeesrocks,PA
Summary
Dedicated and knowledgeable customer service professional with extensive experience in the workforce development industry. Solid team player with an outgoing and positive demeanor, known for establishing rapport with clients. Motivated business owner committed to maintaining customer satisfaction and contributing to company success. Specializes in quality, speed, and process optimization. Articulate, energetic, and results-oriented with a passion for developing relationships, cultivating partnerships, and growing businesses. Experienced Quality Control Inspector skilled at inspections, assessments and reporting on quality issues. Accomplished at helping companies dramatically improve production through quality control enhancements. Works well with production teams on correcting negative trends and driving improvements.
Overview
8
8
years of professional experience
Work History
Enrollment Coordinator
Maximus
08.2024 - Current
- Communicated details about available classes, materials and services.
- Met or exceeded enrollment and retention goals consistently.
- Finalized and processed enrollment applications.
- Provided policy information and maintained enforcement.
- Created and followed call scripts and flows to maximize effectiveness.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Understood and thoroughly explained services provided to customers and potential customers
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
Owner
Cloud Nine Infusions LLC
07.2022 - Current
- Managed day-to-day business operations.
- Consulted with customers and businesses to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Traveling Hookah Business
- Gained business and partnerships
- Increased sales significantly by upselling higher-end products to customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Business Service Representative
CareerLink
02.2023 - 08.2024
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Reached out to qualified referral candidates to obtain applications.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Identified career goals and advancement opportunities to enable workers to find success within each individual position.
- Notified employers and community organizations of workforce development programs and services.
- Assisted job seekers with vocational and technical school training.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Quality Assurance Specialist
Title 365
02.2020 - 07.2022
- Analyze Mortgage/Deed Documents for accuracy Defined errors completed protocol to have items resubmitted
- Submit Deed/Mortgage through Simplifile to the correct county
- Record Deed/Mortgage via efile and store secured documents in file cabinets.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Inspected items and compared against standards to meet regulatory requirements.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Financial Loans Servicing Care Agent
LoanCare
06.2019 - 02.2020
- Top QA performer month over month
- Generated documents, responded to clients emails, and returned calls to current and delinquent borrowers
- Answered over 100 calls daily to addressing loan service inquiries
- Worked with external contractors and service providers
- Coached new hires to top performers.
- Proved successful working within tight deadlines and a fast-paced environment.
- Corroborated on-time payments and meeting of loan terms by assessing customer accounts.
Enrollment Counselor
Dream Center
11.2018 - 02.2019
- Exceeded targeted sales goals by 100%
- Established relationships with students, parents, and counselors who have shown an interest in learning more about the programs
- Coordinated the development of new recruitment techniques to build new markets to identify and attract potential students
- Represented the College at events such as receptions, conferences, and open houses
- Evaluates data and applicant credentials for admission and counsels prospective students on their admissibility
- Onboard on new team members, managed new employee training schedules, arranging meetings with relevant stakeholders in advance and making introductions, monitoring the completion of training activities, and making recommendations for additional training as needed.
Sales Lead
Sprint Communications
02.2017 - 11.2018
- Top District in retail distribution sales
- Trained new associates to sales and operations
- Managed individual and commercial accounts
- Built relationships with the business and community.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Associate of - Social Work
Community College of Allegheny County
Pittsburgh, PA05.2014
Timeline
Enrollment Coordinator
Maximus
08.2024 - Current
Business Service Representative
CareerLink
02.2023 - 08.2024
Owner
Cloud Nine Infusions LLC
07.2022 - Current
Quality Assurance Specialist
Title 365
02.2020 - 07.2022
Financial Loans Servicing Care Agent
LoanCare
06.2019 - 02.2020
Enrollment Counselor
Dream Center
11.2018 - 02.2019
Sales Lead
Sprint Communications
02.2017 - 11.2018
Associate of - Social Work
Community College of Allegheny County
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