Regina Jiang
Melissa
Summary
Operations and administrative professional with extensive experience in financial management, staff coordination, and multi-site operations. Proven ability to manage budgets, support HR functions, and maintain efficient office and facility operations. Bilingual in Mandarin and Cantonese, with strong communication skills to effectively support diverse communities.
Overview
22
22
years of professional experience
Work History
Client Service & Administrative Coordinator
Farmers Insurance
Allen, TX
09.2023 - 03.2024
- Managed high-volume office operations, serving as the primary point of contact for clients and internal coordination
- Handled policy processing, billing inquiries, and compliance documentation with high accuracy
- Maintained organized client records and supported reporting and administrative workflows
- Strengthened client relationships, contributing to improved retention and service experience
- Coordinated administrative tasks to support operations and improve workflow efficiency.
Sales & Operations Manager
Cubework Inc
City Of Industry, CA
08.2021 - 05.2023
- Directed daily operations across multiple facilities, ensuring operational efficiency, safety, and client satisfaction
- Supervised, trained, and evaluated staff; established performance expectations and improved team productivity
- Managed space allocation, client onboarding, and contract execution based on operational capacity and revenue goals
- Coordinated facility maintenance, vendor services, and compliance with operational standards
- Developed and implemented process improvements to streamline workflows and enhance service delivery
- Implemented CRM system enhancements to improve data management and accessibility.
Licensed Real Estate Agent
Cups Realty
Walnut, CA
03.2021 - 05.2021
- Assisted clients with property selection, financial considerations, and contract negotiations
- Coordinated property showings and maintained detailed client and property records
- Guided clients through property transactions, ensuring a seamless buying and selling experience.
Accounting Assistant
Fan Tax & Accounting Service
Temple City, CA
12.2019 - 10.2020
- Assisted with payroll processing, general ledger entries, and bank reconciliations
- Managed client billing, payments, and financial documentation
- Supported month-end closing processes and financial reporting
- Processed client invoices and payments, ensuring timely and accurate entries into accounting software.
Operations Manager
Hunan Restaurant
Monterey Park, CA
03.2002 - 10.2019
- Managed full-scale business operations, including budgeting, payroll, and financial reporting
- Operated within a fast-paced, high-volume environment requiring hands-on leadership and accountability
- Oversaw multiple locations, coordinating maintenance, inspections, and compliance with local regulations
- Led hiring, onboarding, and training of employees; managed scheduling and workforce allocation
- Maintained vendor relationships and negotiated contracts to control costs
Education
Bachelor of Science - Organizational Management
University of La Verne
La Verne, CA, United StatesSkills
- Operations & Facilities Management
- Budgeting & Financial Oversight
- Staff Leadership & HR Coordination
- Vendor & Contract Management
- Process Improvement & Efficiency
- Compliance & Records Management
- Customer & Community Relations
- Bilingual Communication (Mandarin & Cantonese)
Languages
Mandarin
Cantonese
Timeline
Client Service & Administrative Coordinator
Farmers Insurance
09.2023 - 03.2024
Sales & Operations Manager
Cubework Inc
08.2021 - 05.2023
Licensed Real Estate Agent
Cups Realty
03.2021 - 05.2021
Accounting Assistant
Fan Tax & Accounting Service
12.2019 - 10.2020
Operations Manager
Hunan Restaurant
03.2002 - 10.2019
Bachelor of Science - Organizational Management
University of La Verne