Regina Johnson
Michigan
Summary
As a food and beverage service professional with 4 years Experience in food and beverage industry my exceptional Skills, my ability to provide courteous service to customers in Order to maximize customer satisfaction and revenue.
Overview
5
5
years of post-secondary education
8
8
years of professional experience
Work History
Dining Room Server
Grand Hotel
Mackinac Island, Michigan
05.2026 - Current
- Delivered exceptional customer service in high-volume dining environment, enhancing guest satisfaction.
- Facilitated menu presentation by explaining dishes and beverage options, helping patrons make informed choices.
- Coordinated dining room setup to maintain cleanliness and organization, creating inviting atmosphere for guests.
Food and Beverage Server
Half Moon Resort
Rose hall, Jamaica
11.2021 - Current
- Actively anticipate guest needs to make dining experience seamless and enjoyable.
- Provide excellent customer service to guests.
- Taking customer order and delivering food and beverage.
- Took customer orders and ensured timely delivery of food and beverages, contributing to a smooth dining experience.
- Demonstrated enthusiasm and in-depth knowledge of menu items, improving guest engagement and dining choices.
- Processed checks and handled bill payments efficiently.
- Rose hall, St. James Jamaica W.I.
Dining Room Server/waitress
Sandals Royal Caribbean and Private Island
Ironshore Montego bay, Jamaica
07.2018 - 01.2020
- Provided a la carte service to guests, ensuring satisfaction with their dining experience.
- Maintained cleanliness of work area, glassware, and silverware to uphold hygiene standards throughout each shift.
- Ensuring that guidin accordanceline meals are e to the correct recipient guidelines such as those with allergies and special diets are followed.
- Routinely cleaned work area, glassware, silverware throughout each shift.
- Routinely supported other outlets such as room service.
- Provided service at Ironshore Montego Bay, St. James, Jamaica, enhancing guest experiences in a tropical setting.
Education
High school - Caribbean Examinations Council Secondary Education Certificate-O’level, English Language, Principle of Accounts, Principle of Business, Office Administration, Human & Social Biology, Economics, Mathematics
Muschett High school
Falmouth, Trelawny 09.2011 - 06.2016
Skills
- Customer Service
- Food safety
- Bartending
- POS operations
- Multitasking
- Efficiency
- Team Player
- Positive attitude
- Product knowledge
Timeline
Dining Room Server
Grand Hotel
05.2026 - Current
Food and Beverage Server
Half Moon Resort
11.2021 - Current
Dining Room Server/waitress
Sandals Royal Caribbean and Private Island
07.2018 - 01.2020
High school - Caribbean Examinations Council Secondary Education Certificate-O’level, English Language, Principle of Accounts, Principle of Business, Office Administration, Human & Social Biology, Economics, Mathematics
Muschett High school
09.2011 - 06.2016