Regina Kelley
Fort Worth,Texas
Summary
Proven ability to provide excellent customer service and create merchandise solutions for new and existing customers for over 18 years.
Overview
33
33
years of professional experience
Work History
Accounting Clerk
ACTS Church Ministries
Fort Worth, Texas
01.2004 - Current
- Maintain expense reports and invoices.
- Maintain personal profiles and contributions.
- Maintain folders, files, and church database.
- Assist with the handling of finances
Assistant Manager
Justin Boot Company
Fort Worth, Texas
05.1995 - Current
- Manage and motivate sales associates to increase sales and ensure efficiency.
- Manages cash and product inventory system.
- Accommodate Customers to their satisfaction.
- Store Inventory System Management
- Build customer relationships for present, future, and referral business.
- Organize training and development for store associates.
- Trained over 200 customers on maintaining their needs.
- Suggest new products to customers expanding their needs.
- Customers follow up to ensure product satisfaction.
- Handle customer service issues in store and by phone
- Ship and receive merchandise.
Mailroom Clerk
Star Telegram
Fort Worth, Texas
01.1993 - 01.1995
- Sorted, distributed mail, and operated various machines.
- Processed incoming and outgoing mail.
- Entered and retrieved information using customer database.
- Maintained company file room.
Education
Iverson Business School
01.2004
Skills
- Customer Service
- Team Building
- Customer Retention
- Strategic Sales Training
- Relationship Management
- Client Needs Analysis
- Inventory Management
- Strategic Business Planning
- Staff Training & Development
- Major Account Sales
- Solutions Selling
- Product Launch
- Customer Education
- Problem Solving
- Team Leadership
Timeline
Accounting Clerk
ACTS Church Ministries
01.2004 - Current
Assistant Manager
Justin Boot Company
05.1995 - Current
Mailroom Clerk
Star Telegram
01.1993 - 01.1995
Iverson Business School