Regina Lancaster
Little Rock,AR
Summary
Results-driven professional seeking position as Admissions Representative/Pharmacy Technician. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.
Overview
20
20
years of professional experience
Work History
Sales Associate
Lowes Home Improvement Stores
Bryant, AR
05.2021 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Connected with customers to support positive transaction experiences and address service concerns.
- Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
- Provided warranty information to customers purchasing covered items and services.
Rep I Medical Records
Coram/CVS
Little Rock, AR
06.2016 - Current
- Maintained patient confidence by keeping patient records information confidential.
- Maintained patient records in compliance with security regulations.
- Reviewed charts and flagged incomplete or inaccurate information.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Uploaded physician progress notes, history and physicals into electronic medical records.
Sales Assoc
Belk Department Stores
Little Rock, AR
10.2005 - 10.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Informed customers of current store promotions to encourage additional sales purchases.
Education
Bachelor of Science - Organizational Management
John Brown University
Siloam Springs, AR05.2005
High School Diploma -
Nettleton High School
Jonesboro, AR05.1979
Skills
- Sales Trends
- Sales Goal Attainment
- POS System Operations
- Order Processing
- Office Health Records Preparation
- EPIC EMR
- Medical Records and Documentation
- Clerical Support
- Records Pulling
- HIPAA Guidelines
- Administrative Duties
- Records Scanning
- Patient Information Verification
- Patient File Updates
- Health Care Industry
- External Communications
Timeline
Sales Associate
Lowes Home Improvement Stores
05.2021 - Current
Rep I Medical Records
Coram/CVS
06.2016 - Current
Sales Assoc
Belk Department Stores
10.2005 - 10.2020
Bachelor of Science - Organizational Management
John Brown University
High School Diploma -
Nettleton High School
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