Regina Machia
COHOES
Summary
Dedicated assistant manager with a proven track record in customer service and complaint resolution. Expertise in team leadership and inventory management ensures high operational standards and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Dollar General Store
Latham
04.2018 - Current
- Supervised daily store operations and ensured compliance with company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Monitored team performance and provided feedback to improve service quality.
- Coordinated inventory management and organized product displays for optimal visibility.
- Developed a system for tracking inventory and ordering supplies.
- Managed cash handling processes, including deposits and register reconciliation.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Established processes for monitoring customer satisfaction levels.
- Trained and mentored new staff on customer service techniques and store procedures.
Education
Associate of Science -
Community College of Vermont
St. Albans Vt06-2011
Skills
- Inventory management
- Cash handling
- Compliance monitoring
- Customer service
- Visual merchandising
- Team leadership
- Staff training
Timeline
Assistant Manager
Dollar General Store
04.2018 - Current
Associate of Science -
Community College of Vermont