Regina Mitchell

• Compliance check and Identity verification of employees and staff.
• De-escalation over 20+ escalated customer conflicts per week by actively listening and offering alternative solutions, resulting in a 15% increase in customer satisfaction
• Implemented incident reporting systems to improve documentation and follow-up on security breaches.
• Supervised security operations, ensuring adherence to protocols and guidelines.

Completed daily deliveries in a safe and timely manner.

Delivered general merchandise to our customers with high accuracy and efficiency.

Maintain excellent customer rating and professionalism

Utilized GPS system to optimize routes and reduce delivery time

• Operated commercial vehicles safely and efficiently, adhering to all traffic regulations.
• Conducted routine vehicle inspections to ensure compliance with safety standards.
• Delivered goods to designated locations, maintaining timely schedules and routes.
• Communicated with dispatch to confirm delivery instructions and resolve issues.
• Implemented best practices for load securing, enhancing cargo safety during transport.
• Maintained a clean driving record by adhering to all traffic laws and practicing safe-driving techniques.
• Enhanced company reputation with excellent customer service and professional demeanor during deliveries.
• Ensured proper documentation was completed at pickup and delivery sites, resolving discrepancies as necessary for smooth transactions.
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.