Regina Powell
Jackson,MS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Amazon
07.2022 - Current
- Investigated and resolved customer inquiries and complaints quickly.
- Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing the value of our products and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Correctional Officer
Mississippi Department of Corrections
07.2020 - 05.2022
- I am a qualified correctional officer
- I had to go through 8 weeks of training at a correctional academy
- I have my own tower were I am responsibility for almost 200 inmates/convicts
- So my job falls in security.
Lab Assistant
Magnolia Health
03.2018 - 08.2019
- Maintained laboratory equipment and supplies, ensuring proper functioning of instruments.
- Prepared specimens for analysis by conducting sample processing and extraction techniques.
- Organized and managed inventory of reagents and other materials used in the lab.
- Documented results accurately in lab notebooks according to scientific standards.
Education
Some College (No Degree) - Medical
Mississippi School of Health Services & Careers
Brandon, MS02-2024
Associate of Arts -
Hinds Community College
Jackson, MS07-2018
High school or equivalent -
Lanier High School
Jackson, MS05.2015
Skills
- File Management
- Payment Processing
- Customer Service
- Law Enforcement
- Security
- Computer Skills
- Data Entry
- IT support
- Leadership
- Computer Networking
- Software troubleshooting
- Data collection
- Product Recommendations
- Documentation
- Training development aptitude
Certification
- CPR Certification
- First Aid Certification
- Correctional Officer Certification
- Phlebotomy Course Certification
Affiliations
- Organized an event to feed the homeless in my community during thanksgiving - 2023
- in charge of the youth ministry at my church, New Dimensions Ministry - 2019 - present
Timeline
Customer Service Representative
Amazon
07.2022 - Current
Correctional Officer
Mississippi Department of Corrections
07.2020 - 05.2022
Lab Assistant
Magnolia Health
03.2018 - 08.2019
Some College (No Degree) - Medical
Mississippi School of Health Services & Careers
Associate of Arts -
Hinds Community College
High school or equivalent -
Lanier High School
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