Regina Pytel
Palm Springs,CA
Summary
Dynamic Assistant Manager at OBIE ENTERPRISES LLC, skilled in enhancing team productivity and customer satisfaction. Proven track record in implementing process improvements and fostering strong customer relations. Adept at staff supervision and decision-making, resulting in a notable increase in service quality and operational efficiency.
Overview
25
25
years of professional experience
Work History
Assistant Manager
OBIE ENTERPRISES LLC.
Cathedral City
03.2015 - 12.2025
- Assisted in developing operational strategies to enhance team productivity and efficiency.
- Coordinated training sessions for new employees, ensuring effective onboarding and skill development.
- Implemented process improvements that reduced response times and increased customer satisfaction rates.
- Monitored inventory levels and collaborated with suppliers to maintain optimal stock availability.
- Facilitated communication between departments to streamline workflows and improve project outcomes.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Sales and Front Desk Clerk
Pools Plus
Palm Springs, CA
07.2000 - 12.2009
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained accurate reservation records using property management software.
- Coordinated communication between guests and housekeeping staff to enhance service delivery.
- Trained new front desk personnel on operational procedures and customer interaction protocols.
- Oversaw daily cash handling procedures, ensuring accuracy in financial transactions.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
Education
High School Diploma -
Indio
Indio, CA06-1986
Skills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Customer relations
Staff supervision
Workload management
Retail operations
Employee scheduling
Customer rapport
Sales strategies
Sales growth
Timeline
Assistant Manager
OBIE ENTERPRISES LLC.
03.2015 - 12.2025
Sales and Front Desk Clerk
Pools Plus
07.2000 - 12.2009
High School Diploma -
Indio