Regina Rich
Greenwood,MS
Summary
Seasoned Human Resources Manager with substantial experience in developing effective HR strategies and managing comprehensive personnel processes. Skilled in talent acquisition, performance management, employee relations, and compliance with labor laws. Successfully implemented innovative recruitment campaigns and streamlined HR operations to enhance organizational efficiency. Demonstrated ability in fostering positive workplace environments and facilitating productive team dynamics.
Overview
30
30
years of professional experience
Work History
Human Resources Director
City Of Greenwood -Office of Human Resources
Greenwood, MS
08.2009 - 08.2024
- Developed employee orientation and training programs for new hires.
- Created job descriptions and evaluated job classifications to ensure fair pay practices.
- Handled employee conflicts efficiently while following all company procedures.
- Notified all employees immediately when policies/procedures were updated or changed.
- Assisted in employee recruitment, hiring and interview processes.
- Coordinated employee benefits programs, including health insurance and retirement plans.
- Handled employee discipline and termination to address policy infractions.
- Attended conferences, workshops and special events to recruit qualified candidates for company.
- Provided guidance on complex labor issues including discrimination, harassment, disability accommodations, leaves of absence.
- Served as a point of contact for employees seeking advice or assistance related to HR matters.
- Performed regular audits of personnel files for accuracy and completeness according to company policy.
- Managed compensation, insurance and vacation days within employee benefits programs.
- Established an effective system for tracking employee attendance records and administering disciplinary actions when necessary.
- Created compensation and benefits structures to align with market conditions and budget demands.
- Complied with local, state, and federal laws and established organizational standards.
- Assured benefits program was administered properly sustain compliance with employee insurance guidelines.
- Scheduled random drug testing for employees to diminish regularity risks.
- Developed user-friendly employee handbook for easier updating and maintenance.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Answered employee questions regarding health benefits and 401k options.
- Developed and implemented human resources policies and procedures.
- Monitored employee attendance records to ensure adherence to company policy.
- Managed recruitment, selection, onboarding and training processes for new employees.
- Administered workers' compensation program covering injured employees.
Criminal Records Clerk
City of Greenwood- Greenwood Police Department
Greenwood, MS
05.1996 - 11.2002
- Reviewed criminal records for accuracy and completeness.
- Exchanged information on crime scene collection activities with other law enforcement personnel.
- Scanned and filed criminal records into an electronic database system.
- Maintained accurate records of all documents related to criminal history inquiries.
- Provided support to law enforcement officers regarding access to confidential records.
- Collected, reviewed and verified information contained within criminal history databases.
- Processed requests for criminal history background checks.
- Assessed incoming materials for relevance and accuracy before entering them into the appropriate databases.
- Entered data from hard copy documents into a computerized tracking system.
- Answered customer inquiries pertaining to their personal or general criminal histories.
- Maintained confidentiality when dealing with sensitive information related to criminal cases.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Dispatcher
Greenwood Police Department
Greenwood, MS
08.1994 - 05.1996
- Worked with routing specialists, route managers and service department to optimize routes.
- Developed strategies for improving efficiency within the dispatch department.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Oversaw communications within assigned territories.
- Prepared daily work and run schedules.
- Assigned drivers to appropriate routes based on customer needs.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Ensured compliance with safety regulations and company policies.
- Maintained logs of all incoming calls and assigned tasks.
Education
Bachelor of Science - Business Administration
Mississippi Valley State University
Itta Bena, MS05-2002
Associate of Arts - Business
Coahoma Community College
Clarksdale, MS05-1989
Skills
- Training development
- New employee training
- Workforce improvements
- Benefits administration
Timeline
Human Resources Director
City Of Greenwood -Office of Human Resources
08.2009 - 08.2024
Criminal Records Clerk
City of Greenwood- Greenwood Police Department
05.1996 - 11.2002
Dispatcher
Greenwood Police Department
08.1994 - 05.1996
Bachelor of Science - Business Administration
Mississippi Valley State University
Associate of Arts - Business
Coahoma Community College