Regina Sanders
Dallas,TX
Summary
Detailed Client Service Associate, known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Member Support Specialist
SmithRx
Plano, TX
09.2024 - 03.2025
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Loan Advisor (Mandatory)
Bridgecrest Financial
Fort Worth, TX
09.2023 - 05.2024
- Delivered exceptional support to customers facing financial challenges in meeting contract obligations.
- Reach out to delinquent customers.
- Recovered overdue payments, fostering positive customer relationships.
- Cultivated strong connections with the loan servicing team.
Member Quality Specialist II, Member Support Specialist II
Livongo - Teladoc Health
11.2019 - 01.2023
- Recognized for dedication to boosting member satisfaction and engagement.
- Leveraged regulatory expertise to establish Medical Device and Vigilance Reporting criteria by evaluating product complaints.
- Updated and preserved precise and thorough records of investigation activities.
- Enhanced membership engagement via outstanding issue resolution.
- Assisted members by addressing technical questions about interface and program features.
- Documented all member-related communication and activity in Salesforce.
Collections Specialist, Client Relations Specialist
Nissan Motor Acceptance Corporation
01.2016 - 11.2019
- Managed between 60 and 80 delinquent accounts per day, using automated dialer to handle client portfolios
- Educated clients on consequences of non-payment, including impact on interest rates and overall credit rating
- Used courteous and professional communication to effectively negotiate payment arrangements on 65% of portfolios
- Documented all collection activity concerning client contact on collection systems
- Initiated Total Loss Claims and conducted research pertaining to payments (misapplied, reallocation, refund, waivers)
Financial Portfolio Specialist, Senior Technical Specialist
T-Mobile USA
09.2006 - 12.2016
- Offered reassurance, support, and one-call resolution for T-Mobile customers with delinquent accounts, managing billing disputes and navigating other financial inquiries and payment negotiations as needed
- Evaluated and modified accounts based on customers' requests with goal of avoiding account suspension
- Balanced the customers' needs against T-Mobile credit and fraud policies/risk procedures
- Utilized confident, clear communication to build SME on all T-Mobile products, features and services
Education
GED -
Skills
- Clear Verbal and Written Skills
- Effective Relationship Management
- Proficient in Negotiation
- Effective Time Management
- Proactive Problem-Solving
- Process Documentation
- Team collaboration
- Customer service
- Professional demeanor
Affiliations
- Secondhand Shopper
- Travel Enthusiast
- Historian
Certification
- Fair Dept Collection Practices (FDCPA)
- Fair Credit Reporting Act (FCRA)
- Unfair, Deceptive Abusive Acts or Practices (UDAAP)
- Truth in Lending (TILA)
References
References available upon request.
Timeline
Member Support Specialist
SmithRx
09.2024 - 03.2025
Loan Advisor (Mandatory)
Bridgecrest Financial
09.2023 - 05.2024
Member Quality Specialist II, Member Support Specialist II
Livongo - Teladoc Health
11.2019 - 01.2023
Collections Specialist, Client Relations Specialist
Nissan Motor Acceptance Corporation
01.2016 - 11.2019
Financial Portfolio Specialist, Senior Technical Specialist
T-Mobile USA
09.2006 - 12.2016