Regina Sharples
Lowell,MA
Summary
Dedicated Patient Access Representative with over 15 years of experience in healthcare administration, specializing in radiology services. Expertise includes radiology scheduling and coordination, patient registration, insurance verification, and proficiency in electronic health record systems such as EPIC and Brightree. Demonstrated ability to enhance workflow efficiency and improve patient communication, contributing to an exceptional overall patient experience while ensuring strict adherence to HIPAA compliance. Strong command of Microsoft Office Suite and various data entry platforms supports a commitment to administrative excellence and operational effectiveness.
Overview
16
16
years of professional experience
Work History
Patient Access Representative
Tufts Medical Center Remote
Burlington, MA
05.2025 - 02.2026
- Coordinated patient registration, check-in, for Nephrology and Neurology Clinic in a fast-paced setting.
- Verified insurance and demographic information with a high level of accuracy.
- Resolved patient inquiries related to appointments, procedures, and billing.
- Maintained accurate records within electronic health systems.
- Collaborated with clinical departments, including radiology, to support efficient patient flow.
- Ensured compliance with HIPAA and organizational .
- Coordinated patient admissions and registration processes to ensure efficient workflow.
- Assisted patients with insurance verification and eligibility inquiries, promoting clear communication.
Interventional Radiology Clinic Coordinator
Lowell General Hospital Saints Campus
11.2021 - 11.2025
- Managed scheduling and daily operations within a high-volume radiology clinic.
- Served as liaison between patients, radiologists, and multidisciplinary care teams.
- Maintained accurate electronic health records to support continuity of care.
- Prepared patients for procedures with clear instructions and expectations.
- Supported inventory coordination to maintain clinic readiness.
Office Administration Manager
National Seating and Mobility
08.2010 - 12.2018
- Oversaw daily administrative operations, improving workflow efficiency and organization.
- Implemented process improvements to streamline communication and documentation.
- Coordinated schedules, meetings, and internal operations.
- Managed insurance documentation and approval processes for medical equipment.
- Managed daily office operations, ensuring seamless workflow across departments.
- Seamlessly managed both inbound and outbound correspondence ensuring timely responses that contributed to excellent client relations.
Education
Associate of Science - Respiratory Therapy
Carrington College
Phoenix, AZ06-1998
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Appointment scheduling
- Phone and email etiquette
- Strong empathy
- Patient education
- Scheduling diagnostic procedures
LANGUAGES
English (Advanced)
Portuguese (Advanced)
Timeline
Patient Access Representative
Tufts Medical Center Remote
05.2025 - 02.2026
Interventional Radiology Clinic Coordinator
Lowell General Hospital Saints Campus
11.2021 - 11.2025
Office Administration Manager
National Seating and Mobility
08.2010 - 12.2018
Associate of Science - Respiratory Therapy
Carrington College