Experienced professional with a strong background in customer service and legal research, providing support to high-level executives, legal counsel, and CEO/executive office support teams. Skilled in analytical problem-solving and successfully executing high-impact initiatives, resulting in enhanced operational efficiency and the achievement of company objectives through detailed documentation for legal compliance.
Salesforce CRM platform
ICARE (billing data)
Citrix for VPN, Customer Service/Support, DNC, Security & Compliance
Fairshake (Debt Resolution & Agency Complaints
MS Office, Excel, Word/Powerpoint
Kronos, UKG dimensions
Proprietary Ticketing Systems
Customer Focused
Strong Communication & Organization Skills
Post-Bachelorette Certificate