Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Paralegal Certificate (Accredited by the American Bar Association (ABA)
Timeline
Generic

Regina Sigalos

Cedar Grove,NJ

Summary

Experienced professional with a strong background in customer service and legal research, providing support to high-level executives, legal counsel, and CEO/executive office support teams. Skilled in analytical problem-solving and successfully executing high-impact initiatives, resulting in enhanced operational efficiency and the achievement of company objectives through detailed documentation for legal compliance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Executive Response Analyst, Sprint

T-Mobile
01.2009 - 12.2017
  • Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
  • Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
  • Built rapport with clients through active listening, empathy, and understanding of their individual needs.
  • Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
  • Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.

Education

Bachelor of Arts - Business Administrative and Consumer Affairs

Montclair State University
Montclair, NJ

Bachelor of Arts - Paralegal Studies/Certificate

Montclair State University
Montclair, NJ

Skills

    Salesforce CRM platform

    ICARE (billing data)

    Citrix for VPN, Customer Service/Support, DNC, Security & Compliance

    Fairshake (Debt Resolution & Agency Complaints

    MS Office, Excel, Word/Powerpoint

    Kronos, UKG dimensions

    Proprietary Ticketing Systems

    Customer Focused

    Strong Communication & Organization Skills

  • Problem-solving abilities
  • Data Entry

Accomplishments

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Certification

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  • Test(a)) return a;try{var b=atob;for(var c=!0,d=a.length,e=0;e=0;g){var f=a.charAt(g),k=d[f];if(typeof k=="undefined")throw Error("x`"+a+"`BCDFGHJKLMNPQRSTVWXZbcdfghjklmnpqrstvwxz`"+f);c.push(k)}g=[];for(var m=c.length-1;m>=0;m){f=0;var n=g.length; for(k=0;k=64?(d=p%64,f=(p- d)/64,p=d):f=0;g[k]=p}for(;f;)k=f%64,g.push(k),f=(f- k)/64;f=c[m];for(k=0;f;){k>=g.length&&g.push(0);var r=g[k];r+=f;r>=64?(d=r%64,f=(r- d)/64,r=d):f=0;g[k]=r;k++}}m=[];for(var t=g.length-1;t>=0;t){var D=g[t];if(D>=64||D=0;)ce.push(Zd.substring(a e,be)),ae=Math.min(Zd.indexOf("&",be)+1||$d,$d);ce.push(Zd.slice(ae));W=ce.join("").replac e(rd,"$1");Yd

Additional Information

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  • function(){var a=a===void 0?C.top.GM_STYLESHEET_URLS||[]:a;var b=b===void 0?C.top.GM_INITIAL_PADDING_PREF:b;var c=null;if(a.length==1)c=a[0];else if(a.length==3){c="t";for(var d=N(Object.entries(Nd)),e=d.next();!e.done;e=d.next()){var h=N(e.value);e=h.next().value;h=h.next().value;h="(min-width: "+h.minWidth+"px) and (min- height: "+(h.minHeight+"px)");if(C.matchMedia&&C.matchMedia(h)&&C.matchMedia(h).matches){c =e;break}}c=C.matchMedia&&(C.matchMedia(Ic)&&C.matchMedia(Ic).matches||C.matchMedia(Hc)&& C.matchMedia(Hc).matches)?a[2]:c=="t"||b=="t"?a[0]:c=="s"||b=="s"?a[1]:a[2]}this.g=c};R("G M_PRELOADED_STYLESHEET_URL",Ie.g);var Je=Ie.g?new Promise(function(a,b){var c=new XMLHttpRequest;c.open("GET",Ie.g);c.addEventListener(v,function(){a(c.response)});c.addEve ntListener(q,function(){b(Error("D`"+Ie.g+"`"+c.status+"`"+c.statusText))});c.send()}):nul l;R("GM_PRELOADED_STYLESHEET_PROMISE",Je);C.performance&&C.performance.mark&&C.performance .mark("gm_mp_it"); }catch(e){_DumpException(e)} // Google Inc. }());

Paralegal Certificate (Accredited by the American Bar Association (ABA)

Post-Bachelorette Certificate 

Timeline

Senior Executive Response Analyst, Sprint

T-Mobile
01.2009 - 12.2017

Bachelor of Arts - Business Administrative and Consumer Affairs

Montclair State University

Bachelor of Arts - Paralegal Studies/Certificate

Montclair State University
Regina Sigalos