Regina Stewart - Rental /Recertification Supervisor

Summary

Ensured compliance with HUD guidelines and regulations for a 1,654-unit apartment complex.

10

years of professional experience

R.Y Management Co. Inc.

New York, NY

04.2019 - 09.2024

Assisted visitors with inquiries and directed them to appropriate departments. Managed phone calls and scheduled appointments efficiently. Supported administrative tasks to maintain office organization.
Managed incoming phone calls, directing inquiries and messages to appropriate departments.
Processed rent payments and coordinated distribution to bookkeeper. Assisted residents with housing court legal aid applications.
Facilitated manager's schedule by organizing appointments and performing data entry tasks.
Oversaw recertification processes to ensure compliance with industry standards.
Executed compliance with HUD guidelines by recertifying and calculating tenant rent based on income and household size.
Oversaw recertification processes to ensure compliance with industry standards.
Oversaw a team of 3 to ensure compliance with HUD and HPD regulations during income assessments.
Facilitated rental of vacant apartments to prospective tenants while ensuring collection of necessary qualifying documents.
Facilitated orientation sessions and lease signings while managing the complex HUD subsidy waiting list.
Managed processing of rental applications and oversight of waiting list for vacant apartments.

Maternal Fetal Medicine

New York, NY

11.2014 - 01.2015

Sanford Brown Institute

07.2009

Herbert H. Lehman High School

01.2000

Excellent communication skills

Ability to multitask by answering multiple phone calls

Patient, well organized and immaculately clean

Kind, supportive, great at crisis intervention and bedside manner