Regina Thornton
Okc
Summary
Adept at multitasking and guest engagement, I excelled as a Server at Toby Keith's I Love This Bar & Grill, enhancing customer satisfaction through exceptional service and hospitality expertise. Leveraging strong work ethic and cash handling skills, I significantly contributed to a collaborative, high-volume dining environment, fostering repeat business through personalized guest interactions.
Overview
1
1
year of professional experience
Work History
Server
Toby Keith's I Love This Bar & Grill
11.2023 - 02.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
Bachelor - Music Education
University of Oklahoma
Norman, OKSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- High volume dining
- Service prioritization
- Team collaboration
- Order accuracy
Accomplishments
- Achieved employee Star cards by providing excellent service with accuracy and efficiency.
- Received customer feedback via google reviews mentioning my name.
Timeline
Server
Toby Keith's I Love This Bar & Grill
11.2023 - 02.2025
Bachelor - Music Education
University of Oklahoma
Similar Profiles
Leslie BurciagaLeslie Burciaga
Server Shift Leader/ Headwaiter at Toby Keith's I Love This Bar & GrillServer Shift Leader/ Headwaiter at Toby Keith's I Love This Bar & Grill
Matthew GrayMatthew Gray
Server/Office Assistant at Toby Keith’s I Love This Bar & GrillServer/Office Assistant at Toby Keith’s I Love This Bar & Grill
Savanna BergmanSavanna Bergman
Server/Bartender at Keith's Oaks Bar and GrillServer/Bartender at Keith's Oaks Bar and Grill