Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Additional Information
Timeline
SalesAssociate

Regina Williams

Cleveland

Summary

Proven Sales Associate with a track record of boosting customer satisfaction and sales revenue at Lowe's through exceptional service and persuasive selling tactics. Adept at problem-solving and multi-tasking, I excel in high-stress situations, ensuring accuracy in financial transactions. My teamwork and excellent people skills have consistently enhanced store performance and customer loyalty.

Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Associate

Lowe's
02.2023 - Current


  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Sales Associate

Torrid Clothing Store
06.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Sales Associate

Sprinkles and Milk Ice Cream
12.2021 - 05.2022
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Ice cream preparer & distributor
  • Helped with the preparation of hot meals.

Sales Associate

Mitchell's Ice Cream
03.2021 - 12.2021
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Ice cream preparer & distributor
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

Bachelor - Psychology

Wilberforce University
Wilberforce, OH

High School Diploma - College Prep

MC2STEM High School
Cleveland, OH
06.2022

Certificate Of Technical Studies - College Now Courses

Cuyahoga Community College
Cleveland, OH
06.2021

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Listening skills

Accomplishments

Member of Alpha Chi National Honor Soceity - Wilberforce University, induction to be held 4/24/25.


Received several college scholarship offers from various colleges & universities.


Was in the top 10 of my high school class. I was #4.

Affiliations

• Wu Culture

• Minds Matter College Prep Program

• Impact Program

• W.A.V.E. (Winning Against Violent Environments)

• Girls Supporting Girls (GSG)

• MC2STEM Esports Team

• Mock Trial

• Not on Our Watch (NOW)

• Student Government

Certification

National Counsel for Mental Health Wellness First Aid Certification.

Additional Information

Volunteer Experience:


• Social Justice Call-To-Action Project

• World Issue Awareness & Charity Donations

• Camp Curosity

• CC7

• Norma Herr Womens Shelter

• Greater Cleveland Food Bank

Timeline

Sales Associate

Lowe's
02.2023 - Current

Sales Associate

Torrid Clothing Store
06.2022 - Current

Sales Associate

Sprinkles and Milk Ice Cream
12.2021 - 05.2022

Sales Associate

Mitchell's Ice Cream
03.2021 - 12.2021

Bachelor - Psychology

Wilberforce University

High School Diploma - College Prep

MC2STEM High School

Certificate Of Technical Studies - College Now Courses

Cuyahoga Community College

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Regina Williams