Regina Williams
Charlotte,NC
Summary
Dynamic manager with a proven track record at Clover Arcade, excelling in team leadership and conflict resolution. Enhanced customer satisfaction through strategic planning and effective staff training, resulting in a loyal customer base. Skilled in financial management and time management, consistently achieving production goals while fostering a positive work environment.
Overview
2026
2026
years of professional experience
Work History
Bar Manager
Mcbonies Bar & Grill
Charlotte, NC
2020 - 2022
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Enhanced team productivity through effective scheduling and task delegation.
- Increased revenue with creative marketing initiatives and promotional events.
Production Worker
Amazon
Charlotte, NC
2014 - 2020
- Organized work to meet demanding production goals.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
- Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
- Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
- Maintained clean and safe work environment, adhering to health and safety protocols.
- Reduced downtime by performing regular maintenance on machinery.
- Facilitated training for junior production workers, improving overall team skill levels.
- Enhanced production line efficiency by streamlining assembly processes.
- Supported new staff, facilitating quicker adaptation to production environment.
- Met production targets and tight deadlines by collaborating closely with team members.
- Assembled products according to changing daily work orders and specific customer needs.
Manager
Clover Arcade
Gastonia, NC
2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assembly Line Production Worker
Bosch
Charleston, SC
2010 - 2013
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Contributed to overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Exceeded company expectations regarding punctuality and attendance, demonstrating a strong work ethic and commitment to the success of the assembly line team.
- Maximized output by working efficiently under pressure during periods of high demand or tight deadlines.
- Displayed strong problem-solving abilities when faced with challenges during the assembly process, finding solutions efficiently without compromising quality or speed.
- Promoted teamwork among colleagues through effective communication skills and collaboration efforts on the production floor.
- Completed durable assemblies and subassemblies with hand and power tools.
- Followed protocols to enhance protection and maintain safe work environment.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Boxed, labeled, and transported items to support assembly operations.
- Documented production data and output to enable tracking history and maintain accurate records.
- Operated various machines used in production processes.
Production Worker
Cummins
Charleston, SC
2006 - 2009
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Enhanced product quality by conducting regular inspections and identifying areas for improvement.
- Improved product quality with meticulous quality control checks.
Education
Medical Admission Clerk
Orangeburg Tech
Orangeburg, SC06.2002
High School Diploma -
Orangeburg Wilkinson High
Orangeburg, SC06.2000
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Goal setting
- Documentation and reporting
- Strategic planning
- Performance management
- Shift scheduling
- Conflict resolution
- Schedule preparation
- Workforce management
- Financial management
Timeline
Bar Manager
Mcbonies Bar & Grill
2020 - 2022
Production Worker
Amazon
2014 - 2020
Manager
Clover Arcade
2021 - Current
Assembly Line Production Worker
Bosch
2010 - 2013
Production Worker
Cummins
2006 - 2009
Medical Admission Clerk
Orangeburg Tech
High School Diploma -
Orangeburg Wilkinson High