Regina Yane
Brookville,IN
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Night Auditor/Front Desk Clerk/Houskeeper
Cobblestone Inn & Suites-Brookville, IN
Brookville
09.2021 - Current
- Handle all aspects of the hotel front desk during overnight hours, including answering the telephone and emails, and assisting in-house guests with check-outs and other needs
- I also greeted and checked in late arrivals
- Transferred financial reports to the accounting department and prepared bills for guests checking out the following day.
Bartender
PIONEER RESTAURANT-Brookville, IN
Brookville
02.2016 - 11.2018
- I was the head bartender
- I answered phone calls, placed orders and took reservations
- I closed during the night and had my own key
- I was very good at my job.
Waitress/Hostess/Bartender
Wagners Restaurant-Oldenburg, IN
Oldenburg
03.2012 - 02.2016
- Fast pace restaurant
- I was a jack of all trades at this job.
Education
High school - All
Oldenburg Academy
IN06.2000
Skills
- Night Audit
- POS
- Cash Handling
- Communication skills
- Hospitality
- Customer service
- Ledger Updates
- Accounting Principles
- Customer Service
- Night Audit Reports
- Balancing accounts
- Reporting capabilities
- Generating Reports
- Teamwork and Collaboration
- Front Desk Operations
- Occupancy Rates Analysis
- Tracking expenses
- Lobby Housekeeping
- Multitasking and Organization
- Problem-Solving
- Guest Services
- Financial Reporting
- Balancing Transactions
- Processing Registrations
- Clerical duties
- Daily Reporting
- Facility Maintenance Monitoring
- Complaints Management
- Inventory Oversight
- Office Supervision
- Reception Management
- End-of-Day Processes
- Reservations
- Overseeing front desk
- Complaint resolution
- Decision-Making
- Punctual and Dependable
Certification
- Liquor License, 10/01/05, 10/01/26
- Food Handler Bartender License
- Food Handler Certification
Assessments
- Retail management - Proficient, 07/01/24, Managing staff, customer relationships, and finances in a retail environment, Proficient
- Management & leadership skills: Impact & influence - Proficient, 07/01/24, Choosing the most effective strategy to inspire and influence others to meet business objectives, Proficient
- Food service: Customer situations - Proficient, 11/01/22, Identifying and addressing customer needs in a food service setting, Proficient
- Cooking skills: Basic food preparation - Proficient, 05/01/24, Preparing food, using cooking equipment, and converting ingredient measurements, Proficient
- Customer focus & orientation - Proficient, 12/01/22, Responding to customer situations with sensitivity, Proficient
- Food safety - Proficient, 07/01/24, Knowledge of proper food and equipment handling safety measures, Proficient
- Cleaner fit - Completed, 10/01/21, Measures the traits that are important for successful cleaners, Completed
- Retail customer service - Proficient, 01/01/23, Responding to customer situations in a retail setting, Proficient
- Work style: Reliability - Completed, 10/01/21, Tendency to be reliable, dependable, and act with integrity at work, Completed
- Customer service - Completed, 01/01/23, Identifying and resolving common customer issues, Completed
- Work style: Reliability - Proficient, 05/01/24, Tendency to be reliable, dependable, and accountable at work, Proficient
Timeline
Night Auditor/Front Desk Clerk/Houskeeper
Cobblestone Inn & Suites-Brookville, IN
09.2021 - Current
Bartender
PIONEER RESTAURANT-Brookville, IN
02.2016 - 11.2018
Waitress/Hostess/Bartender
Wagners Restaurant-Oldenburg, IN
03.2012 - 02.2016
High school - All
Oldenburg Academy