Summary
Work History
Education
Skills
Specialized Skills
Timeline
Reginald Butler

Reginald Butler

Cumberland,MD

Summary

Dynamic Field Technician with Verizon, skilled in equipment maintenance and professional communication. Successfully enhanced customer satisfaction through efficient technical support and regular equipment inspections, preventing failures. Committed to workplace safety, consistently adhering to guidelines and training new hires to boost productivity. Proven ability to manage multiple tasks while delivering high-quality results.

Work History

Field Technician

Verizon
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Kept detailed records of field measurements and data.
  • Minimized potential hazards through adherence to safety guidelines during all field assignments.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Identified potential problems and prevented equipment failure through performing regular equipment inspections.
  • Prepared and submitted reports to document work performed and provide progress updates to management.
  • Assisted in training new hires on company protocol, increasing overall productivity within the department.
  • Delivered high-quality work by diligently following standard operating procedures.
  • Calibrated new and existing equipment for optimal performance.
  • Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
  • Communicated with customers to provide updates, gather information and resolve issues.
  • Utilized safety practices with no complaints or accidents.
  • Performed preventative maintenance tasks on schedule basis which resulted in increased lifespan of equipment.

Education

Bachelor Of Communications - Communications

SUNY Old Westbury, Old Westbury, NY

Associate Of General Studies - Communications

Uniondale High School, Uniondale, NY
06.1990

Skills

  • Field operations
  • Workplace safety
  • Professional communication
  • Data collection
  • Hardware repair
  • Equipment maintenance
  • Cable pulling

Specialized Skills

I basically was responsible for the installation/removal of telephone cable/pole systems, both aerial & underground, I was also a part of the ERT/Emergency Response Team.

Timeline

Field Technician - Verizon
SUNY Old Westbury - Bachelor Of Communications, Communications
Uniondale High School - Associate Of General Studies, Communications

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Reginald Butler