Reginald Clinton
Euless,TX
Summary
Air Force Veteran with top-level skills in supervising. Likeable personality and customer-focused background coupled with expertise in Information Systems. Ready to tackle new challenges and build success with exciting organization.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Area Director Toastmasters
Volunteer Work
Euless, TX
10.2017 - 05.2022
- Managed six Toastmasters clubs by developing relationship and effective communications with club Presidents and Distinct leadership.
- Developed and maintained relationships with six clubs Presidents and over 90 club members in area 67. Worked with them on leadership, communication, and speech development.
- Delivered feedback to Distinct Officers about area clubs performance and training needs.
- Planed and ran Area speech contests.
- Assisted other Area's Directors and Distinct with there speech contest.
- Established new Toastmasters Clubs and trained over 135 new club offers and club members.
Software Engineer: IT Level II Support Specialist
IBM
RTP, TX
11.2007 - 10.2017
- Followed up with over 8 to 12 clients per day to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Provided remote technical and administrative support to IBM's internal and external customer.
Remote WebSphere Middleware Administrator
IBM, Global Business Services
Angier, NC
05.2005 - 11.2007
- Oversaw and provided support for three corporate telecom systems.
- Developed and implemented preventive maintenance solutions for effective operations work flow.
- Worked closely with new and existing fortune 50 - 500 companies providing IT support remotely or on requested premises in timely and professional manner.
- Reached out to customers for service feedback and resolutions.
- Submitted reports and invoices on all completed projects and orders to department management.
Software Engineer: IT Level II Support Specialist
IBM
RTP, TX
05.2001 - 05.2005
- Provided support for WebSphere for Banking, Insurance and other Financial companies.
- Supported worldwide customer bases including; American financial institutions, EMEA, and Asia Pacific from central call center.
- Create over five major applications and modified message flows to correct syntax problem in company applications.
- Trouble shot data base issues such as SQL performance, DB2 and Oracle.
- Prepared variety of different written communications, reports and documents
- Developed and maintained courteous and effective working relationships
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Advisory IT Support Specialist
IBM, Global Business Services
RTP, NC
07.2000 - 05.2001
- Maintained record of daily individual activities, behaviors and pertinent incidents for customer's analysis and assessment.
- Provided over 20 pre-sales technical support on Tivoli security software including; Policy Director and Risk Management.
- Trained over 500 customers, sales reps, and Service Engineer’s in installation and use Tivoli’s security products and services, and configuration of LDAP systems.
- Set up and demonstrated “Proof of Concept” initiatives off site to new and existing customers.
- Taught and demonstrated five hundred Tivoli’s security products and services at trade shows (SHARE conventions).
- Instrumental in development of product changes which led to adaptation which produced effective productivity and cost reductions.
- Resolved conflicts and negotiated mutually beneficial agreements between parties
Education
Some College (No Degree) - Computer And Information Systems Security
University of Maryland - College Park
College Park, MDSome College (No Degree) - Computer Programming
Utah State University
Logan, UTAssociate of Science - Electronics Technology
Los Angeles Community Colloger
Military Site KoreaSkills
Policy Development and Enforcement
- Delegation and Supervision
- Flexible Work Schedule
- Staff Coaching and Training
- Mathematical Calculation and Reasoning
- Reporting and Performance Analysis
- Employee Performance Reviews
- Interpretation Skills
- Desktops, Laptops and Mobile Devices
- Google Analytics
- Job Assignments
Certification
- Adjuster - All Lines License number 2505823
Affiliations
- Toastmasters
Hobbies
Chess
Tennis
Jogging
Additional Information
- Competent Communicator
- Auto Hail Crash Course
- Independent Adjuster Crash Course
- Heavy Equipment, Semi Truck, & Trailer Mentorship, Training, & Certification (Still working on it)
- 2022 NFIP Claims Adjuster Presentation - Webinar – May 3, 2022
- N.F.I.P Understanding the flood insurance Policy.
- Writing Flood Claims - 3 days
- Writing the roof estimate - 1 day
- Understanding Insurance Policy 1 day
- The Essentials of Claim Handling 1 day
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Area Director Toastmasters
Volunteer Work
10.2017 - 05.2022
Software Engineer: IT Level II Support Specialist
IBM
11.2007 - 10.2017
Remote WebSphere Middleware Administrator
IBM, Global Business Services
05.2005 - 11.2007
Software Engineer: IT Level II Support Specialist
IBM
05.2001 - 05.2005
Advisory IT Support Specialist
IBM, Global Business Services
07.2000 - 05.2001
Some College (No Degree) - Computer And Information Systems Security
University of Maryland - College Park
Some College (No Degree) - Computer Programming
Utah State University
Associate of Science - Electronics Technology
Los Angeles Community Colloger
Similar Profiles
Elizabeth ManoElizabeth Mano
After-School Care Provider at Volunteer WorkAfter-School Care Provider at Volunteer Work
Oreoluwa ObagunlaOreoluwa Obagunla
Intern at Volunteer Work For Tech Depermant At Mountain of Fire Miracles and Ministries BowieIntern at Volunteer Work For Tech Depermant At Mountain of Fire Miracles and Ministries Bowie
Michael MorashMichael Morash
English Language Tutor at Volunteer WorkEnglish Language Tutor at Volunteer Work
Charlotte GrahamCharlotte Graham
Food Rescue and Distribution at Community Volunteer WorkFood Rescue and Distribution at Community Volunteer Work
Isaac SalazarIsaac Salazar
Overnight Stocker at WalmartOvernight Stocker at Walmart