Reginald Cooper

Saginaw,United States

Summary

.Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

.Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

years of professional experience

Work History

Ups Store Sales Associate

Ups Store

01.2019 - 04.2023

Greeted customers and helped with product questions, selections and purchases.
Helped customers complete purchases, locate items and join reward programs.
Maintained clean sales floor and straightened and faced merchandise.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Answered questions about store policies and addressed customer concerns.
Used POS system to process sales, returns, online orders and gift card activations.
Informed customers of current store promotions to encourage additional sales purchases.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Conducted daily store opening/closing procedures, ensuring proper security measures were followed for a safe store environment.
Maintained a clean and organized store environment to enhance customer experience.

FedEx Delivery Driver

Fed Ex Ground

06.2023 - 12.2024

Delivered packages to customer doorsteps and business offices.
Completed on-time deliveries by choosing best and most efficient routes.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Operated vehicle safely in highly congested areas with no traffic violations.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Loaded truck and properly secured items to prevent damage for deliveries.
Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Inspected and maintained delivery vehicles regularly to keep in safe working order.
Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.

Education

High School Diploma -

Mackinaw High School, Saginaw, MI

05.2016

Skills

Customer Assistance
Educational Opportunities
Time Management
Product Promotion
Traffic Calming

Documentation and Recordkeeping
Teamwork and Collaboration
Conflict Resolution
Truck Unloading
Money Transfer Systems

Timeline

FedEx Delivery Driver - Fed Ex Ground

06.2023 - 12.2024

Ups Store Sales Associate - Ups Store

01.2019 - 04.2023

Mackinaw High School - High School Diploma,