Reginald Jackson
Charlotte,NC
Overview
6
6
years of professional experience
Work History
Security/Guest Service Representative
Live Nation
Charlotte, NC
07.2023 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
Behavioral Therapist
Alternative Behavior Strategies, ABA
Gastonia, NC
04.2020 - 08.2023
- Utilized evidence-based methods to provide group and individual treatment to patients and families
- Implemented behavioral intervention plans created by clinical supervisors.
- Motivated clients to reach treatment goals and supported each through difficult situations and transitions.
Mental Health Technician
Novant Health Presbyterian Medical Center
Charlotte, NC
07.2019 - 04.2020
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Sales Representative
Mary Elizabeth Solutions
Spartanburg, SC
06.2018 - 07.2019
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Recommended property estate improvements based on client’s needs
- Maintained excellent customer satisfaction while meeting sales goals
Sales Associate
Nike
Gaffney, SC
06.2017 - 07.2019
- Conducted training for all new sales associates to improve team performance with meeting sales objectives
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelors of Science - Psychology
University of South Carolina Upstate
Spartanburg, SCSkills
- Effective Communication
- Leadership
- Critical Thinking
- Adaptable
- Customer Service
- Data Entry
- Coachable
- Time Management
- Creativity
Timeline
Security/Guest Service Representative
Live Nation
07.2023 - Current
Behavioral Therapist
Alternative Behavior Strategies, ABA
04.2020 - 08.2023
Mental Health Technician
Novant Health Presbyterian Medical Center
07.2019 - 04.2020
Sales Representative
Mary Elizabeth Solutions
06.2018 - 07.2019
Sales Associate
Nike
06.2017 - 07.2019
Bachelors of Science - Psychology
University of South Carolina Upstate