REGINALD JACKSON
Charlotte,NC
Summary
Driven professional with a versatile background in customer service, behavioral therapy, and sales. Skilled in communication, conflict resolution, and relationship management, with a proven track record of driving positive client experiences and achieving business goals. Seeking an opportunity to utilize these strengths to contribute to organizational success and growth.
Overview
12
12
years of professional experience
Work History
Specialist
Apple
Charlotte
- Current
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
- Leveraged expert sales abilities to identify opportunities and increase business partnership revenue by $38,000 within a three-month period.
Behavior Therapist
Alternative Behavior Strategies
12.2023 - 09.2024
- Utilized evidence-based methods to provide group and individual treatment to patients and families
- Implemented behavioral intervention plans created by clinical supervisors
- Motivated clients to reach treatment goals and supported each through difficult situations and transitions.
Mental Health Technician
Novant Health Presbyterian Medical Center
Charlotte
01.2019 - 09.2024
- Developed and maintained positive relationships with clients to create safe and supportive environment
- Applied de-escalation and limit-setting techniques to promote patient cooperation
- Maintained a database that tracked vulnerabilities by risk, mitigation plan, and remediation.
Education
BS of Psychology - undefined
University of South Carolina
Google IT Support, Technical Support Fundamentals, Social Media Marketing - undefined
Coursera
Skills
Time Management
Adaptable
Data Entry
Critical Thinking
Leadership
Effective Communication
Social Media Marketing
Organizational Skills
Exceptionally Personable
Computer Literacy
Timeline
Behavior Therapist
Alternative Behavior Strategies
12.2023 - 09.2024
Mental Health Technician
Novant Health Presbyterian Medical Center
01.2019 - 09.2024
Specialist
Apple
- Current
BS of Psychology - undefined
University of South Carolina
Google IT Support, Technical Support Fundamentals, Social Media Marketing - undefined
Coursera