Summary
Overview
Work History
Education
Skills
References
Timeline
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Reginald Johnson

Jacksonville,FL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

IT Specialist

AppleOne
09.2022 - 08.2023
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Walked individuals through basic troubleshooting tasks.
  • Monitored systems in operation and quickly troubleshot errors.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Debt Collector

FINANCIAL BUSINESS CONSUMER SOLUTIONS
07.2020 - 03.2021
  • Collected on delinquent accounts to reduce overdue balances.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Verified compliance with relevant laws, regulations and best practices related to customer account management.

LEAD COLLECTOR

CCI
12.2018 - 05.2020
  • My duties were to assist collectors with help with getting their deals closed by negotiating payments and educating the consumers on the different options that are available to help them close their accounts.

ASSISTANT MANAGER

DIVERSIFIED CONSULTANTS INC
01.2015 - 01.2018
  • My role at DCI as a Assistant Manager was to assist collectors with closing negotiations on calls with no resolution, also it was my duty to deescalate calls and find a way to turn a no into a yes.

SALES ASSOCIATE

KEITH PIERSON TOYOTA
01.2011 - 01.2015
  • As a car specialist, my role was to help consumers choose a vehicle that they need instead of what they wanted, this would improve the odds of the consumer keeping the vehicle, because I made it a necessity instead of just another vehicle.

Education

HIGH SCHOOL DIPLOMA -

ALCEE FORTIER HIGH
New Orleans, LA

Skills

  • Communication
  • Quality Assurance
  • Business intelligence
  • Customer Service
  • Call Center Operations
  • Windows 10
  • Technical Troubleshooting

References

  • Michael Bobo Sequim Asset Management
  • Keith Pierson; Owner of Keith Pierson Toyota
  • Dan Hodges; Owner of Hodges Mazda
  • Marcus Ratcliff; General Manager of Fuccillo Nissan

Timeline

IT Specialist

AppleOne
09.2022 - 08.2023

Debt Collector

FINANCIAL BUSINESS CONSUMER SOLUTIONS
07.2020 - 03.2021

LEAD COLLECTOR

CCI
12.2018 - 05.2020

ASSISTANT MANAGER

DIVERSIFIED CONSULTANTS INC
01.2015 - 01.2018

SALES ASSOCIATE

KEITH PIERSON TOYOTA
01.2011 - 01.2015

HIGH SCHOOL DIPLOMA -

ALCEE FORTIER HIGH

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Reginald Johnson