Summary
Overview
Work History
Education
Skills
Timeline
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REGINALD MILLER

REGINALD MILLER

Buckeye,AZ

Summary

Thorough Customer Retention Specialist with 5+ years of experience working in sales and customer service industry. Committed to providing superb customer service efficiently and courteously. Proficient in processing new accounts and explaining new services and products to interested customers.

Overview

10
10
years of professional experience

Work History

Retention Specialist

COX COMMUNICATION
01.2020 - 11.2023
  • Utilized knowledge of customer experience to create specialized plans for customer retention.
  • Trained and mentored new sales representatives.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Retained excellent client satisfaction ratings through outstanding service delivery.

Sales Agent

SelectQuote
01.2018 - 01.2020
  • Increased sales and customer satisfaction through personalized servicing.
  • Assisted call-in customers with questions and orders.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.

Sales Team Leader

CENTURY LINK
01.2016 - 12.2018
  • Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
  • Worked closely with high-profile customers needing special assistance to resolve complaints and develop customized solutions meeting unique requirements.
  • Built strong team by recruiting and developing top sales talent.
  • Set ambitious sales goals and motivated strong performance to keep team growing effectively.

SALES TEAM LEAD REP

TMOBILE Inc
01.2014 - 01.2016
  • Supported sales account managers by providing accurate and detailed reports.
  • Educated clients on production and benefit protocols through in-depth training procedures.
  • Trained, coached, and mentored new sales associates for maximum performance.

Education

High School Diploma -

Boling High School
Illinois City, IL

Skills

  • Performance Evaluation
  • Cross-Functional Communication
  • Data Review
  • Persuasion Techniques
  • Documentation Skills
  • Analytical and Critical Thinking

Timeline

Retention Specialist

COX COMMUNICATION
01.2020 - 11.2023

Sales Agent

SelectQuote
01.2018 - 01.2020

Sales Team Leader

CENTURY LINK
01.2016 - 12.2018

SALES TEAM LEAD REP

TMOBILE Inc
01.2014 - 01.2016

High School Diploma -

Boling High School

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REGINALD MILLER