Summary
Overview
Work History
Education
Skills
Timeline
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Reginald Smith

Pompano Beach

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

28
28
years of professional experience

Work History

Account Specialty Manager

Cross Country Bank
09.2000 - 08.2010
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Coordinated with other departments to execute successful in-store events promoting the specialty range of products.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Evaluated staff performance regularly, providing constructive feedback and implementing development plans as required.

Customer Care Executive

Comcast
06.1982 - 08.2008
  • Provided customers with updates and periodic statements on service developments and changes in trends.
  • Defined clear targets and objectives and communicated to other team members.
  • Conducted surveys to determine customer opinion of products and services.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Served as a key point of contact for escalated issues, diffusing tension and ensuring prompt resolution.

Education

Bachelor of Arts - Business Administration And Management

Bethune-Cookman College
Daytona Beach, FL
05.1983

Skills

  • Sales strategy development
  • Business Development
  • Policy Implementation
  • Business Administration

Timeline

Account Specialty Manager

Cross Country Bank
09.2000 - 08.2010

Customer Care Executive

Comcast
06.1982 - 08.2008

Bachelor of Arts - Business Administration And Management

Bethune-Cookman College

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Reginald Smith