Reginald Taylor
Houston,TX
Summary
Telecommunications Technician experienced in installing high-speed data, video and voice equipment. Highly organized and hardworking with remarkable work ethic. Seeking to apply 34 years of experience in the industry to dynamic position with opportunity to make positive impact on customer service and team productivity. Hands-on experience troubleshooting and repairing identified issues with products and ensuring products are configured and programmed to customers specifications. Collaborative and communicative to manage and coordinate work efforts by interfacing with both internal and external workgroups.
Overview
33
33
years of professional experience
Work History
Communications Technician
AT&T
Houston, TX
05.1993 - 08.2020
- Read blueprints and repair manuals to identify and repair mechanical problems.
- Installed, set up and repaired devices and system components.
- Answered normal and after-hours service calls.
- Read and interpreted technical documentation in order to accurately configure equipment.
- Handled multiple simultaneous deployment projects against strict deadlines.
- Coordinated trunk testing with phone vendors to troubleshoot possible problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Continuously applied quality-improvement methodologies to improve work processes.
- Anticipated and analyzed common connectivity workflow problems.
- Configured IP-enabled telecommunications equipment using data network communications protocols.
- Programmed telephone switches and responded to switch-related outages.
- Installed, configured and maintained network cabling systems according to industry standards.
- Tested and troubleshot copper and fiber optic cables for connectivity issues.
- Monitored system performance through regular testing of hardware components.
- Provided technical support to customers experiencing communication problems.
- Developed documentation procedures for installation and maintenance of new systems.
- Assisted in performing upgrades to existing communication infrastructure.
- Coordinated with vendors on the acquisition of new hardware components.
- Tracked inventory levels of spare parts used in repairing network devices.
- Supervised junior technicians during installation and repair activities.
- Ensured compliance with applicable regulations related to telecommunications services.
- Conducted routine inspections on devices.
- Conducted site surveys to determine best positioning of equipment for strongest signal reception.
- Read and interpreted technical drawings, maps and blueprints prior to starting tasks.
- Assembled and installed communication equipment.
Submarine Sonar Technician Submarines
U.S. Navy Submarine Force
Charleston, SC
10.1987 - 02.1993
- Documented maintenance actions and kept equipment records updated.
- Maintained communications and information security levels and observed appropriate security level requirements.
- Provided commander with reports on depth, range, and target situations and calculated maneuvers for interdiction.
- Tested and configured bench-level electronic components as part of larger radar and weapons systems.
- Tested components, assemblies and systems to diagnose problems.
- Maintained thorough and accurate incident reports, service logs and inventory maintenance documentation.
- Operated sonar systems to conduct surveillance and support navigation on ships and submarines.
- Performed retrofits and software and hardware upgrades in field to correct concerns.
- Handled secret and classified information with utmost discretion as per military protocols.
- Performed routine maintenance on sonar systems to verify and maintain proper functioning.
- Provided technical direction and training to other technologists.
- Recommended corrective and preventive actions to boost product reliability.
Education
Some College (No Degree) - Business
Coastal Community College
Kings Bay, GaSome College (No Degree) - Electronic Engineering
Houston Community College
Houston, TXTelecommunications Continuing Education
AT&T
Las Calinas, TxTelecommunications Power Maintenance
Telecommunications Power School
Kansas City, KSSkills
- High-Speed Internet Repair
- Equipment Installation
- Project Management
- Data circuit Troubleshooting
- Equipment Maintenance
- Configuring Devices
- Problem Diagnostics and Resolution
- Maintenance & Repair
Timeline
Communications Technician
AT&T
05.1993 - 08.2020
Submarine Sonar Technician Submarines
U.S. Navy Submarine Force
10.1987 - 02.1993
Some College (No Degree) - Business
Coastal Community College
Some College (No Degree) - Electronic Engineering
Houston Community College
Telecommunications Continuing Education
AT&T
Telecommunications Power Maintenance
Telecommunications Power School
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