Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience
Timeline
Generic

Reginald Townsend

Antioch,TN

Summary

Organized and dedicated professional with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

CapStar Bank
04.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Bank Teller

Fifth Third Bank
06.2021 - 04.2022
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Clerk/Supervisor

Capstone Logistics
05.2019 - 05.2021
  • Enhanced workplace safety, implementing strict protocols and conducting regular inspections to minimize accidents.
  • Established clear lines of responsibility among staff members by clearly defining roles and expectations, resulting in increased accountability and performance.

Crew Lead/Driver

Quest Events
02.2018 - 05.2020
  • Client Communication: Assisted in communicating with clients to gather event details and ensure their needs were met.
  • Setup and Teardown: Helped set up and break down event spaces, ensuring all equipment and decor were properly arranged and dismantled.
  • Venue Setup: Assisted in physical setup of event spaces, including arranging furniture, setting up audio-visual equipment, and decorating according to client specifications.
  • Maintenance and Clean-Up: Ensured event space was clean and well-maintained before, during, and after events.

Organizer

Organizing Corps
06.2019 - 08.2019
  • Build the campaign organizing infrastructure for Democratic Party of Wisconsin, Fellowship with volunteers and voters, to work on the 2020 general election.
  • Participated in strategy development and planning to grow organizing program and advance campaigns.

Education

Bachelor of Business Administration, Management, BBA -BADM -

Tennessee State University
Nashville, TN
11.2020

Skills

  • Customer Service
  • Time Management
  • MS Office (Word, Powerpoint, Excel)
  • Leadership
  • Active Listening
  • Communication
  • Problem Solving
  • Interpersonal

Volunteer Experience

  • Dean's List, Nashville, TN, 2016 - 2020
  • National Honor Society, Nashville, TN, 2018 - 2020
  • Homeless Giveaway, Nashville, TN, October 2019
  • TSU Homecoming Parade, Nashville, TN, October 2017

Timeline

Customer Service Representative

CapStar Bank
04.2022 - Current

Bank Teller

Fifth Third Bank
06.2021 - 04.2022

Organizer

Organizing Corps
06.2019 - 08.2019

Clerk/Supervisor

Capstone Logistics
05.2019 - 05.2021

Crew Lead/Driver

Quest Events
02.2018 - 05.2020

Bachelor of Business Administration, Management, BBA -BADM -

Tennessee State University

Similar Profiles

CREATE PROFILE
Reginald Townsend