Reginald Truitt, Jr.
Reisterstown,MD
Summary
Proven to excel in customer engagement and technology adaptation, I leveraged critical thinking and exceptional customer service skills at Safford BMW Of Owings Mills. Enhanced client satisfaction through expert product presentations and personalized solutions, significantly contributing to a premium customer experience and sales excellence.
Overview
4
4
years of professional experience
Work History
BMW Software Genius
Safford BMW Of Owings Mills
12.2023 - Current
- Demonstrated adaptability by quickly learning and mastering new vehicle technologies as they were introduced to the market.
- Product presentation and explanation, done by working with the Client Advisors and Sales Managers to keep clients in the showroom engaged and enthused.
- First configuration of the vehicle with the mobile customized/iPad making a smoother transition from the Genius to the client advisors.
- Perform test drives with clients.
- Work with clients in the service drive, i.e. product questions, demonstration of features, and post op of delivery.
- Establish ongoing consultative relationship with customer by being available during business hours to answer questions.
- Inform customers about the BMW App, explain the benefits and offer to download onto their smartphone.
- Upgrade knowledge of BMW products and services by raining on-the-job and participating in educational and development programs on and off site.
- Contribute to team effort and BMW customer-centered service philosophy.
- Generate goodwill by greeting and serving the customer promptly and courteously.
- Professionally, courteously and respectfully interact with clients to provide a consistent premium customer experience building dealer sales loyalty.
Retail Sales Representative
Nordstrom Rack
11.2021 - 12.2022
- Greeted and directed customers
- Exhibited strong communication skills with customers to ensure they felt welcomed in our store.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Help identify client needs, present and answer questions about our products and services and recommend solutions.
- Provided accurate information (e.g. product features, pricing and after-sales services)
- Answered customers' questions about specific products/services
- Conducted price and feature comparisons to facilitate purchasing
- Crossed-sold products
- Ensured racks are fully stocked
- Managed returns of merchandise
- Coordinated with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
- Informed customers about discounts and special offers
- Provided customer feedback to the Store Manager
- Stayed up-to-date with new products/services
Retail Sales Associate
Foot Locker, Inc.
06.2020 - 11.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Ensured high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivered sales, outstanding customer experience, and operational expectations
- Maintained personal and productivity goals
- Connected with every customer by asking open-ended questions to assess needs
- Ability to learn and share expertise of products and trends to fit customer's needs
- Maintained an awareness of all product knowledge, and current or upcoming product / trends
- Contributed to a positive and inclusive work environment
- Helped customers complete purchases, locate items, and join reward programs.
Education
Business
The Community College of Baltimore County
Catonsville, MDHigh School Diploma -
Franklin High School
Reisterstown, MD05.2020
Skills
- Critical Thinking
- Customer Relations
- Problem-solving abilities
- Active Listening
- Data Entry
- Customer Service
Timeline
BMW Software Genius
Safford BMW Of Owings Mills
12.2023 - Current
Retail Sales Representative
Nordstrom Rack
11.2021 - 12.2022
Retail Sales Associate
Foot Locker, Inc.
06.2020 - 11.2021
Business
The Community College of Baltimore County
High School Diploma -
Franklin High School
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