REGINA M. OLEKSON
Hillsborough,NJ
Summary
Resourceful Account Manager with a proven track record of success in developing new business and increasing sales. Strong background in customer service, skilled in building relationships both internally and externally, and the ability to adapt to new situations.
Overview
16
16
years of professional experience
Work History
Account Manager
Tastepoint by IFF
12.2023 - Current
- Manage Northeast territory of over $13mm annual revenue for flavor and ingredients comprised of national, regional, and local food and beverage accounts
- Implemented strategic initiatives to improve profitability, including optimizing order patterns
- Build and nurture relationships to manage existing sales and identify new opportunities across flavors and ingredients portfolio to expand network
- Presented and arranged cross category presentations
- Work closely with cross functional teams in operations, design, marketing
- Manage quotes, pricing negotiations, and forecast
- Manage project timelines by working closely with cross functional teams across portfolio
- Develop, communicate, and execute business plans to grow both existing and new business
- Reporting on new activity and share financial metrics
- Customer centric, company minded business approach when navigating conversations
Inside Sales Representative
Tastepoint by IFF
09.2021 - 11.2023
- Successful territory growth with increased revenue of 15% between 2021-2023
- Develop existing and new customer base, grow pipeline, revenue, and volume
- Manage quotes, pricing negotiations, and forecast
- Work closely and lead cross functional teams across flavors and ingredients portfolio
- Build and nurture relationships to understand customer goals while aligning with business goals
- Problem solving and resiliency
- Reporting on new activity and share financial metrics
Sales Coordinator
IFF
06.2014 - 08.2021
- Managed customer briefs from receipt to contract Participated in customer visits, presentations, and tastings
- Led and partnered with international teams to support global project initiatives Monitored critical KPI’s and assisted in performance assessments
- Contributed to the development and execution of key account strategies, forecasting, and budgeting Created new processes with cross functional teams to increase efficiency
- Developed, maintained, and nurtured relationships internally and externally to achieve common goals Negotiated and managed customers’ expectations
- Multi tasked, prioritized, and managed time effectively
Project Manager
Firmenich
08.2011 - 03.2013
- Established and executed detailed timelines to ensure client time-sensitive target dates were met Coordinated samples for both domestic clients and overseas affiliates for global projects
- Fielded inquiries, implemented procedures, and facilitated the flow of information to support new wins and global roll outs
- Maintained master database for pricing and tracking submissions for various applications Managed customer projects and submissions with fragrance development, perfumers, and lab
Customer Service Supervisor
Firmenich
06.2008 - 08.2011
- Supervised a team of 7 Customer Service Coordinators to achieve department and company objectives Effectively managed and supported 3 strategic accounts with on-time performance and ultimate customer satisfaction
- Discovered and reported economic inefficiencies with logistics to minimize company spending
- Provided coaching and training to team members and maintained detailed records of training materials and disciplinary actions
- Liaised with various internal teams to meet customer target dates
Education
MBA -
Thomas Edison State University
Trenton, NJCurrent
Bachelor - Psychology
Thomas Edison State University
Trenton, NJ03.2018
Associate - Liberal Arts
Middlesex County College
Edison, NJ05.2009
Skills
- Relationship building
- Prospecting
- Time Management
- Proactivity
- Multitasking and Organization
- Customer Centricity
- Strong Work and Business Ethic
- Dedicated Team Player
Timeline
Account Manager
Tastepoint by IFF
12.2023 - Current
Inside Sales Representative
Tastepoint by IFF
09.2021 - 11.2023
Sales Coordinator
IFF
06.2014 - 08.2021
Project Manager
Firmenich
08.2011 - 03.2013
Customer Service Supervisor
Firmenich
06.2008 - 08.2011
MBA -
Thomas Edison State University
Bachelor - Psychology
Thomas Edison State University
Associate - Liberal Arts
Middlesex County College
Similar Profiles
Vanessa DoyleVanessa Doyle
Receptionist/Administrative Assistant at Tastepoint By IFFReceptionist/Administrative Assistant at Tastepoint By IFF
Kelly A. DeFuscoKelly A. DeFusco
Principal Food Scientist, Bakery at Tastepoint By IFFPrincipal Food Scientist, Bakery at Tastepoint By IFF
Aidan PowersAidan Powers
QC Technologist at IFFQC Technologist at IFF