Reginna Lucero
Lowes Home Improvment
Pueblo,CO
6
years of professional experience
2
years of post-secondary education
Dynamic professional with extensive experience in millwork sales and correctional facility operations. Expertise in de-escalation techniques and safety enforcement, driving improved customer experiences and operational efficiency.
Work History
Millwork Sales Specialist
5 Months- Assisted customers in selecting millwork products, ensuring alignment with project specifications.
- Provided product knowledge to enhance customer understanding and satisfaction during consultations.
- Facilitated inventory management by tracking stock levels and reordering materials as needed.
- Collaborated with team members to create visually appealing displays that showcased millwork options effectively.
- Streamlined the sales process by implementing efficient order processing procedures, enhancing customer experience.
- Trained new staff on product features and sales techniques to improve overall team performance.
Correctional Officer
2 Months- Enforced institutional policies and procedures to maintain safety and security within the facility.
- Conducted regular inspections of inmate living areas to identify potential hazards or contraband.
- Monitored inmate behavior to prevent disturbances and ensure compliance with regulations.
- Prepared detailed reports on incidents, behaviors, and daily activities for accurate record-keeping.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates, meal time, recreation, phone calls, and showers.
Unloader Associate
2 Years 6 Months- Unloaded merchandise from delivery trucks, ensuring accurate placement in designated areas.
- Assisted with inventory management by organizing and tracking stock levels.
- Maintained safety protocols during unloading processes to minimize workplace hazards.
- Collaborated with team members to optimize unloading efficiency and workflow.
- Operated warehouse equipment, including pallet jacks and forklifts, to facilitate movements.
- Conducted quality checks on received products to ensure compliance with company standards.
- Supported training of new associates on unloading procedures and best practices.
Paint Department Associate
1 Year 4 Months- Assisted customers in selecting paint products and colors based on project needs.
- Maintained organization of paint department, ensuring all products were stocked and displayed properly.
- Learned safety protocols for handling hazardous materials and operating equipment effectively.
- Operated mixing machinery to create custom paint shades according to customer specifications.
- Provided product knowledge support, enhancing customer understanding of paint types and applications.
- Collaborated with team members to streamline inventory processes and improve stock management efficiency.
- Resolved customer inquiries and complaints, promoting positive shopping experiences within the paint department.
Clerk
1 Year 5 Months- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of store displays and merchandise.
- Assisted in inventory management by restocking shelves and monitoring stock levels.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth daily operations and workflow efficiency.
- Implemented promotional displays to enhance product visibility and attract customers.
Education
Bachelor of Science - Business Management
Associate Of Arts - Criminal Justice
Skills
De-escalation & Conflict Resolution
Safety
Security & Offender Accountability
Policy & Procedure Compliance
Incident Reporting & Documentation
Crisis Response & Situational Awareness
Professional Communication
Problem Solving & Decision Making
Behavioral Observation
Team Collaboration
Time Management & Organization
Leadership & Peer Training
Workplace Safety & Risk Awareness
Timeline
Colorado State University, Pueblo, CO, US
Bachelor of Science from Business Management
08.2026 - CurrentRead More
Millwork Sales Specialist
Lowes Home Improvment
03.2026 - CurrentRead More
Correctional Officer
Colorado Department Of Corrections
12.2025 - 02.2026Read More
Pueblo Community College
Associate Of Arts from Criminal Justice
2023 - 2025Read More
Unloader Associate
Lowes Home Improvment
06.2023 - 12.2025Read More
Paint Department Associate
Lowes Home Improvment
02.2022 - 06.2023Read More
Clerk
Loaf N’ Jug
09.2020 - 02.2022Read More