Summary
Overview
Work History
Education
Skills
volunteer experience
Software
References
Timeline
Generic

Regis Anthony

Newport News,VA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

8
8
years of professional experience

Work History

Lead Customer Service Representative

Smithfield Specialty Foods Group
10.2022 - 01.2024
  • Streamlined processes for better service delivery, resulting in improved customer retention rates.
  • Collaborated with cross-functional teams to ensure seamless communication and coordination for customer inquiries.
  • Ensured all customer complaints were addressed promptly, resulting in a significant reduction in escalations.
  • Created comprehensive reports on department performance metrics, helping identify areas for improvement.

Transportation Security Officer

Department of Homeland Security
02.2021 - 09.2022
  • Enhanced passenger safety by conducting thorough security screenings and inspections of luggage and individuals.
  • Maintained an efficient flow of travelers through checkpoints by promptly and effectively performing necessary security procedures.
  • Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
  • Utilized strong communication skills to address passenger concerns or inquiries related to transportation.
  • Developed and maintained positive rapport with passengers and other airport personnel.

Collections Representative

Portfolio Recovery Associates
05.2020 - 01.2021
  • Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
  • Reduced delinquency rates for assigned accounts through persistent follow-up and effective communication.
  • Enhanced client satisfaction with timely resolution of disputes and clarification of billing issues.
  • Boosted recovery percentages by establishing payment plans tailored to individual debtor circumstances.
  • Collaborated closely with legal department when necessary, facilitating the initiation of legal actions or settlements as required.

Shift Supervisor

7-eleven Convenience Store
01.2016 - 08.2020
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Prepared shift summary reports for supervisors and communicated regularly on goals and progress.

Education

(Degree Pending) in Social Science -

Thomas Nelson Community College
Hampton, Va
08.2020

High School Diploma -

Denbigh High School
Newport News, Va
06.2014

Skills

  • Customer Service
  • Positive and Friendly
  • Attention to Detail
  • Excellent Communication

volunteer experience

Mental Health Community Event Registrar, Empowerment Counseling Services LLC, 409 Main St., Smithfield, VA, 23430, 06/01/23, 07/01/23

Software

MS Office

Google Drive

Spreadsheets

Goggle Docs

References

References available upon request.

Timeline

Lead Customer Service Representative

Smithfield Specialty Foods Group
10.2022 - 01.2024

Transportation Security Officer

Department of Homeland Security
02.2021 - 09.2022

Collections Representative

Portfolio Recovery Associates
05.2020 - 01.2021

Shift Supervisor

7-eleven Convenience Store
01.2016 - 08.2020

(Degree Pending) in Social Science -

Thomas Nelson Community College

High School Diploma -

Denbigh High School

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Regis Anthony