Reico B. Graves
Charlotte,NC
Summary
A Team Leader that supported an entire battalion consisting of 500 soldiers in lower and upper IT management, and was responsible for managing over $2,000,000 worth of equipment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
Department Of The Army
Fort Polk, LA
01.2020 - Current
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Facilitated best user experience through continuous support and communication of system changes.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Monitored systems in operation and quickly troubleshot errors.
- Communicated regularly with customers concerning data exchange and technology integration.
- Researched product and issue resolution tactics to address customer concerns.
- Assisted with updating technical support best practices for use by team.
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Nodal Network Systems Operator/Signal Maintainer
Department Of The Army
Fort Polk, LA
01.2020 - Current
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Led server infrastructure development, quality assurance, staging and production systems.
- Diagnosed and executed resolution for network and server issues.
- Installed and configured communications on classified and unclassified channels.
- Designed and evaluated WAN and LAN connectivity technologies.
- Monitored networks and network devices to resolve technical problems quickly.
Education
No Degree - Computer Science
East Carolina University
High School Diploma -
Julius L. Chambers High School
Charlotte, NC06.2016
Skills
- Data Entry
- Analytical and Critical Thinking
- Organization and Time Management
- Attention to Detail
- Dependable and Responsible
Accomplishments
- Established communication, created classified and unclassified accounts and troubleshot network issues for an entire battalion consisting of 500 soldiers from August to November during a deployment to Kuwait in 2021.
- Promoted to Team Leader responsible for two other soldiers upon redeployment back to Fort Polk, LA from November 2021 to March 2023.
- Supported a Battalion during training exercises and field operations from April to May of 2021.
- Was awarded the Army Achievement Medal and the Army Commendation Medal for my work during my enlistment.
Certification
- Security+ Course Certified
- Linux+ Course Certified
- Secret Security Clearance
Timeline
Information Technology Specialist
Department Of The Army
01.2020 - Current
Nodal Network Systems Operator/Signal Maintainer
Department Of The Army
01.2020 - Current
No Degree - Computer Science
East Carolina University
High School Diploma -
Julius L. Chambers High School
Similar Profiles
Nathanael MillerNathanael Miller
Staff Sergeant at Department of the ArmyStaff Sergeant at Department of the Army
JAMES LARUEJAMES LARUE
Facility Operations/Safety Manager at Department of the ArmyFacility Operations/Safety Manager at Department of the Army
Janeth RamirezJaneth Ramirez
Senior Human Resources Sergeant at Department of the ArmySenior Human Resources Sergeant at Department of the Army
Jimmy BlankenshipJimmy Blankenship
Senior Law Enforcement Policy Analyst at Department of the ArmySenior Law Enforcement Policy Analyst at Department of the Army
Samantha CottonSamantha Cotton
Manager at Mellow MushroomManager at Mellow Mushroom