Summary
Overview
Work History
Education
Skills
Timeline
Server

Reid Exparza

Fort Worth,TX

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed at Katie’s Seafood House. Proven ability to enhance sales through suggestive selling and maintain guest satisfaction by fostering warm relationships. Reliable team player adept at multitasking in fast-paced environments while ensuring order accuracy and efficient cash handling.

Diligent with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.

Overview

8
8
years of professional experience

Work History

Server

Katie’s Seafood House
04.2023 - 06.2025
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Server

Gaidos Seafood Restaurant
08.2020 - 02.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Participated in training sessions to enhance knowledge of menu items and restaurant operations.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Server

Landry's Seafood House
02.2017 - 03.2019
  • Assisted guests with menu selections and answered questions about food and beverage offerings.
  • Maintained cleanliness and organization of dining area to ensure a pleasant guest experience.
  • Collaborated with kitchen staff to coordinate timely service and delivery of orders.
  • Supported team during busy shifts by efficiently processing customer requests and payments.
  • Learned safety protocols and food handling procedures to uphold health standards.
  • Adapted quickly to fast-paced environment while providing exceptional customer service.
  • Engaged with customers to create positive dining experiences through friendly interactions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

Seminole State College
Seminole, OK

Lamar High School
Arlington, TX
06.2016

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Sales expertise
  • Sales techniques
  • Order accuracy
  • Suggestive selling
  • High energy and stamina
  • Multitasking Abilities
  • Warm and friendly
  • Reliable and responsible
  • Team player
  • Point of sale (POS) system operations

Timeline

Server

Katie’s Seafood House
04.2023 - 06.2025

Server

Gaidos Seafood Restaurant
08.2020 - 02.2023

Server

Landry's Seafood House
02.2017 - 03.2019

Seminole State College

Lamar High School

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Reid Exparza