Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Reid Santiago

Lexington,KY

Summary

Goal-oriented with a strong background in customer service and safety at GAP and the Florence Aquatic Center. I provided exceptional customer service skills and assistance to people in danger while in the water. Proven leadership and organizational skills in team collaboration and problem-solving during the years obtaining Associates in Science during High school.

Overview

3
3
years of professional experience

Work History

Sales Associate

GAP Clearance Store
12.2022 - 08.2025
  • Assisted customers in product selection, providing knowledgeable recommendations to enhance shopping experience.
  • Trained cashier, cash specialist, stock room associate, fitting room attendant, and floor associate.
  • Processed transactions efficiently using point-of-sale systems, maintaining accuracy in cash handling.
  • Managed approximately 70-150 customer transactions per day.
  • Trained new associates on store policies and customer service standards to improve team performance.
  • Collaborated with management to develop promotional displays that increased product visibility and sales.
  • Resolved customer complaints promptly, enhancing satisfaction and fostering repeat business relationships.

Lifegaurd

Florence Aquatic Center
05.2022 - 08.2022
  • Monitored swimming areas to ensure safety and compliance with regulations.
  • Provided immediate assistance in emergency situations, following established protocols.
  • Conducted routine inspections of facilities and equipment for safety and cleanliness.
  • Educated patrons on pool rules and safety procedures to promote awareness.
  • Collaborated with team members to implement effective emergency response strategies.
  • Participated in regular training sessions to enhance lifesaving skills and knowledge.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.

Education

Bachelor of Science - Civil Engineering

University of Kentucky
Lexington, KY
05-2029

Associate of Science - Science

Gateway Community College
Florence, KY
05-2025

High School Diploma -

Conner High School
Hebron, KY
05-2025

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Goal oriented
  • Reliable and punctual
  • Verbal/written communication
  • Strong attention to small details
  • Leadership

Accomplishments

  • Awarded “Employee of the Month” in 2024

Languages

English
Full Professional

Timeline

Sales Associate

GAP Clearance Store
12.2022 - 08.2025

Lifegaurd

Florence Aquatic Center
05.2022 - 08.2022

Bachelor of Science - Civil Engineering

University of Kentucky

Associate of Science - Science

Gateway Community College

High School Diploma -

Conner High School

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