Reiff Butler
Spring,TX
Summary
Being in the service industry for the past decade, I’ve gained priceless experience working from a server all the way up to running a restaurant. My style can be Unorthodox at times but I also work well within a system. I am motivated to tackle new challenges and enjoy new opportunities. I embrace learning what I do not know and enjoy sharing what I do. I’m committed to reaching goals, set by myself, or my employer. I’m efficient in problem solving, customer service, and data analytics. I’ve create standards and systems, as well as, help a restaurant be built from the ground up. I look forward to facing a new challenge, and/or field of expertise, and thrive on the unknown and never being content with average placement.
Overview
10
10
years of professional experience
Work History
General Manager
Crabdaddy’s seafood Bar and Grill
Spring, TX
03.2021 - 10.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Supervisor/Bartender
Toasted Yolk
Conroe, TX
02.2018 - 03.2021
- Provided friendly and prompt service to customers.
- Assigned duties to staff members and ensured that they were completed in a timely manner.
- Maintained an orderly bar area by stocking supplies, cleaning glasses, and disposing of trash.
- Ordered necessary items for the bar such as liquor, beer, wine, glassware, and other supplies.
- Ensured compliance with all local laws regarding alcohol consumption and sales.
- Maintained accurate records of all beverages served to patrons on a daily basis.
- Trained new staff members on proper serving techniques and customer service skills.
- Resolved any customer complaints or issues in a professional manner.
Host/Bartender/Banquet Manager
Buca Di Beppo
Shenandoah, TX
08.2013 - 11.2017
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Ensured compliance with health and safety regulations within the restaurant.
- Served as point-of-contact for resolving guest complaints or special requests.
- Performed light administrative duties such as filing documents and taking messages.
- Processed payments from customers using a POS system.
- Inspected dining areas for any damages or defects.
- Provided excellent customer service by anticipating customer needs.
- Resolved conflicts between customers when necessary.
- Balanced cash drawers at the end of each shift.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Education
High School Diploma -
College Park High School
06.2010
Some College (No Degree) - Communications
Lonestar Community College
Conroe, TXSkills
- Customer Retention
- Expense Control
- Sales
- Customer Relationship Management
- Quality Management
- Vendor Sourcing
- Branding
- Staff Supervision
- Distribution Management
- P&L Management
- Program Administration
- Workflow Planning
- Service Quality Improvement
- Advertising and Marketing
- Schedule Management
- Project Management
- Business Development
- Loss Prevention
- Operations Oversight
- Leadership and Team Building
- Analytical Skills
- Training and Development
- Risk Mitigation
- Recruitment
- Performance Evaluations
- Verbal and Written Communication
- Marketing
- Staff Motivation
- Safety Protocol
- Training and Coaching
- Purchasing
- Staff Management
- Staffing
- Leader
- Purchasing and Planning
- Deadline-Oriented
- Cross-Cultural Communications
- Customer Experiences
- Risk Management
- Interpersonal Skills
- Performance Improvements
- Staff Development
- Cost Analysis and Savings
- Proficient in [Software]
- Troubleshooting Expertise
- Team Leadership
- Networking Abilities
- Operations Start-Up
- Facility Management
- Policy/Program Development
- Employee Scheduling
- Data Review
Timeline
General Manager
Crabdaddy’s seafood Bar and Grill
03.2021 - 10.2023
Supervisor/Bartender
Toasted Yolk
02.2018 - 03.2021
Host/Bartender/Banquet Manager
Buca Di Beppo
08.2013 - 11.2017
High School Diploma -
College Park High School
Some College (No Degree) - Communications
Lonestar Community College
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