Reign Sprecher
Las Vegas,NV
Summary
Experienced Airport Operations Supervisor with a strong track record in managing daily airport functions, customer service, and team leadership.
Customer-oriented, with several years of hands-on experience, overseeing employee performance, and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success. Skilled in coordinating ticketing, baggage handling, preflight inspections, and ensuring compliance with safety and TSA protocols. Adept at implementing operational policies to enhance efficiency and streamline workflows. Bilingual in English and Tagalog.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor, Airport Customer Service
Worldwide Flight Services
Las Vegas, NV
10.2024 - Current
- Supervised a team of 15+ employees, overseeing daily airport operations and ensuring smooth workflows.
- Managed employee performance, attendance, leave requests, and disciplinary actions.
- Developed and enforced operational policies for efficiency and safety compliance.
- Assisted with ticketing, baggage handling, boarding, seating assignments, and customer inquiries.
- Handled payments, verified traveler identification, and ensured adherence to TSA security protocols.
- Resolved customer complaints, communicated flight updates, and provided guidance to new employees.
- Monitored employee productivity, maintained accurate records, and ensured smooth coordination with ground staff.
Lead Airport Customer Service Agent
WFS Worldwide Flight Services
Las Vegas, US
10.2020 - Current
- Handled inquiries, reservations, ticketing, passenger and baggage check-in, and problem resolution.
- Managed preflight inspections, operated the jet bridge, and assisted with boarding.
- Assigned seating, answered customer inquiries, and coached staff on performance improvement.
- Built strong relationships with employees and assisted clients with travel documents.
Merchandise Associate
MARSHALLS
11.2019 - 11.2020
- Placed orders, ensuring accurate shelf tags and prices
- Maintained accurate records of inventory levels and sales data to ensure optimal product availability.
- Inspected products for quality assurance purposes prior to stocking shelves.
- Provided superior customer service by responding promptly to inquiries and resolving customer complaints.
- Executed markdowns according to established procedures while maintaining appropriate margins.
- Operated cash registers efficiently during peak shopping hours, providing excellent customer service throughout the transaction process.
- Developed creative display ideas that highlighted featured products in a visually appealing manner.
Cashier
HYVEE
Columbia, MO
08.2018 - 07.2019
- Managed transaction processes seamlessly
- Ensured timely customer deliveries under short-staffed conditions
- Mentored incoming cashiers to ensure smooth operations
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
ASSOCIATES DEGREE -
Moberly Area Community College
08-2019
HIGH SCHOOL DIPLOMA -
Boonville High School R
05.2017
Skills
- Retail Sales
- Merchandising
- Computer Skills
- Cash Handling
- Customer Service
- Assistant Manager Experience
- Cleaning Experience
- Microsoft Word, PowerPoint, and Excel
- Time Management
- Operations Management
- Data Analytics
- Process Improvement
- Staff Management
- Strategic Planning
- Schedule development
- Complex Problem-Solving
- Processes and procedures
- Staff Discipline
- Staff Development
- Process Monitoring and Improvement
- Training and mentoring
- Employee Motivation
- Goal-Oriented
- Policy Enforcement
- Critical Thinking
- Decision-Making
- Teamwork and Collaboration
Languages
- English, Fluent
- Tagalog, Expert
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Certification
- Allegiant Mentor
- GSC
Languages
English
Professional
Tagalog
Native/ Bilingual
Timeline
Supervisor, Airport Customer Service
Worldwide Flight Services
10.2024 - Current
Lead Airport Customer Service Agent
WFS Worldwide Flight Services
10.2020 - Current
Merchandise Associate
MARSHALLS
11.2019 - 11.2020
Cashier
HYVEE
08.2018 - 07.2019
ASSOCIATES DEGREE -
Moberly Area Community College
HIGH SCHOOL DIPLOMA -
Boonville High School R
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