Reigna Dorado
Amarillo
Summary
- Goal oriented
- Ability to perform tasks in a timely manner
- Ability to learn new skill sets quickly
- Performance driven
- Management experience and skills
Results-driven Director of Operations known for exceptional productivity and efficient task completion. Skilled in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations across all levels of management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Clinic Operations Director
Concentra Urgent Care
Amarillo
03.2024 - Current
- Developing and implementing plans to improve patient satisfaction and flow
- Directed daily operations of urgent care facilities to guarantee seamless workflow.
- Directed staffing schedules to enhance team performance and patient care.
- Streamlined operational procedures to elevate service delivery and efficiency.
- Addressed customer service issues promptly while ensuring elevated levels of customer satisfaction.
- Collaborated with management team to formulate operational goals aligned with business strategy.
Certified Medical Assistant
Concentra
Amarillo
09.2023 - 03.2024
- Collected and documented patient medical histories and vital signs.
- Managed patient scheduling and coordinated follow-up appointments.
- Prepared examination rooms and ensured proper sanitization protocols.
- Educated patients on treatment plans and health maintenance strategies.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Scheduled appointments for patients via phone and in person.
- Ordered medical supplies from approved vendors based on predetermined budget parameters.
Medical Assistant (Infusion)
Arthritis Osteoporosis Associates ,LLP
11.2017 - 07.2023
- Obtain patient vitals, medical history.
- Start and discontinue patient IVs
- Schedule and confirm patient appointments
- Educated patients about medications, procedures and physician's instructions.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Monitored intravenous infusion therapy, including calculating drug dosages, setting up IV pumps, and troubleshooting when necessary.
Medical Assistant
Bloom Dermatology
12.2017 - 11.2018
- Sent in patient prescriptions to pharmacy
- Assisted physicians in patient examinations and procedures.
- Prepared and maintained examination rooms for patient visits.
- Collected and documented patient medical histories accurately.
- Educated patients on skincare treatments and post-procedure care.
Medical Assistant
Arthritis & Osteoporosis Associates, LLP
11.2016 - 12.2017
- Communicated with patients regarding lab results and follow up information as instructed by physician.
- Collected and documented patient medical histories accurately.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Medical Assistant
Texas Cardiac Center
05.2016 - 11.2016
- Obtained vitals, EKG and chief complaint.
- Ordered tests for patients and obtained prior authorizations from patients insurance
- Assisted doctor in cath lab
- Prepared patient for nuclear stress tests and obtained vitals throughout stress tests
- Scheduled patients' and confirmed appointments
Certified Medical Assistant
Concentra Urgent Care
12.2014 - 05.2016
- Participated in teaching and training of newly hired trainees
- Performed urine and hair follicle drug screens
- Obtained patient vitals and medical history
- Point of contact testing such as rapid strep, flu, hcg urine
- Administered injections and immunizations
Education
Nursing Prerequisites -
South Plains College
Levelland, TXMedical Assistant -
Vista College
04.2013 - 01/2014
General Studies - GED
Hereford High School
Hereford, TXSkills
- Management
- EMR systems
- Microsoft Office
- Customer service
- Data entry
- Administrative experience
- Organizational skills
- Medical equipment operation
- Phlebotomy
- Medical Records management
- Communication skills
- Data analysis skills
- Healthcare compliance
- Specimen collection / processing
- Task prioritization
- Reliable
- Strong communication
- Medication administration
- Medical terminology
- Transcription
- Vital signs
- Patient care
Certification
- NIOSH, 03/01/24, 03/01/29
- Certified Occupational Hearing Conservationist, 03/01/24, 03/01/29
- BLS/CPR, 06/01/25, 06/01/27
- Non-Certified Radiologic Technician, 03/01/25, 06/01/27
- CCMA Certification, 02/01/20, 02/01/27
- Driver's License
Timeline
Assistant Clinic Operations Director
Concentra Urgent Care
03.2024 - Current
Certified Medical Assistant
Concentra
09.2023 - 03.2024
Medical Assistant
Bloom Dermatology
12.2017 - 11.2018
Medical Assistant (Infusion)
Arthritis Osteoporosis Associates ,LLP
11.2017 - 07.2023
Medical Assistant
Arthritis & Osteoporosis Associates, LLP
11.2016 - 12.2017
Medical Assistant
Texas Cardiac Center
05.2016 - 11.2016
Certified Medical Assistant
Concentra Urgent Care
12.2014 - 05.2016
Medical Assistant -
Vista College
04.2013 - 01/2014
Nursing Prerequisites -
South Plains College
General Studies - GED
Hereford High School