Summary
Overview
Work History
Education
Skills
Websites
Awards
Personal Information
Languages
Certification
Timeline
Generic

Reilly Dodd

Saratoga Springs,NY

Summary

Adaptable and positive professional with leadership experience in operational support, team coordination, and sustainability initiatives within a fast-paced event environment. Extensive customer service and sales background, with a strong focus on relationship-building and efficiency. Passionate about sustainability and music production. Eager to learn in fast-paced, dynamic environments. Dedicated, detail-oriented, and proactive, with a strong work ethic.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Driver

DoorDash
Saratoga Springs, USA
09.2023 - Current
  • Deliver packages and goods promptly while adhering to food safety and handling guidelines
  • Provide professional customer service by addressing inquiries and resolving issues effectively
  • Optimize delivery routes using GPS to maximize time and fuel efficiency
  • Maintain a 5-star customer satisfaction rating based on feedback surveys
  • Achieved and maintained Top Dasher status for seven consecutive months

Venue Sustainability Supervisor

Live Nation
Saratoga Springs, USA
04.2024 - 10.2024
  • Supported venue sustainability initiatives, contributing to an 86% total waste diversion rate at SPAC—a 63% increase in one year.
  • Facilitated waste sorting operations and assisted in training team members, ensuring efficiency on show days and non-show days.
  • Coordinated community donation efforts resulted in $17,379 donated to Therapeutic Horses of Saratoga through the redemption of 347,580 cans.
  • Assisted in achieving a 90% diversion rate at Farm Aid, and exceeded the 90% FOH waste diversion goal for Dave Matthews Band's On the Road to Zero Waste initiative, reaching 96% FOH landfill diversion.
  • Coordinated with the VSM, Concessions/Legends Hospitality, Operations, and Cleaning departments, as well as external partners, to improve sustainability efforts and assist with gathering data for show day waste reports.
  • Contributed to pre-season orientation and setup, including organizing sorting stations, venue signage, and providing occasional administrative support.
  • Led the post-season shutdown process, including reporting donation weights to the VSM, and personally transporting items to the Franklin Community Center Food Pantry, Saratoga Transfer Station, and Staples.

Venue Guest Services - Seasonal Position

Live Nation
Saratoga Springs, USA
03.2023 - 09.2023
  • Greeted, assisted, and provided a positive experience for guests as they entered and exited the venue
  • Enforced venue policies and procedures
  • Directed unresolved customer inquiries to the appropriate departments for further assistance
  • Promoted and facilitated sales of venue services and additional products
  • Operated venue POS systems efficiently for processing transactions
  • Provided excellent guest service by answering questions, addressing concerns, offering directions, and resolving issues to enhance the overall event experience

Sales Associate/Customer Service - Full Time Position

UPS
Saratoga Springs, USA
04.2022 - 01.2023
  • Resolved customer inquiries both in-store and over the phone, ensuring prompt and professional service
  • Processed transactions, shipments, sales, Amazon returns, and cash-handling tasks with accuracy
  • Operated Microsoft/Windows-based software and database management applications for customer transactions and store operations
  • Independently handled opening and closing procedures and assisted in training new hires
  • Certified Packing Expert, trained in handling shipments to meet UPS packaging standards

Education

Early Acceptance/Unfinished - English

Skidmore College
Saratoga Springs, NY
01-2021

High School Diploma/Early Graduation -

Staples High School
Westport, CT
02-2017

Skills

  • E-commerce
  • Team Leadership
  • Customer service
  • Waste sorting
  • Writing skills
  • Team Collaboration
  • Guest Relations
  • Music production
  • Proactiveness
  • Time management
  • Microsoft Excel
  • Creative Problem Solving
  • Mileage tracking
  • Shipping and packaging

Awards

Live Nation Rockstar Award - Guest Services, 07/01/23, Received several accolades from fellow co-workers and supervisors for exemplifying Live Nation service standards, communication skills, and camaraderie.

Personal Information

Authorized To Work: Yes

Languages

English
Native/ Bilingual
Italian
Elementary
Spanish
Elementary
French
Elementary

Certification

Sterling Identity Certified Fingerprint Technician

The UPS Store University Online Training Program:

Certified in Hazardous Materials

Certified Shipping and Packing Expert

Certified for 360 Amazon Returns

Certified in CCPA Requirements

and Compliance

Timeline

Venue Sustainability Supervisor

Live Nation
04.2024 - 10.2024

Driver

DoorDash
09.2023 - Current

Venue Guest Services - Seasonal Position

Live Nation
03.2023 - 09.2023

Sales Associate/Customer Service - Full Time Position

UPS
04.2022 - 01.2023

Early Acceptance/Unfinished - English

Skidmore College

High School Diploma/Early Graduation -

Staples High School

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