Reily New
West Poland,Maine
Summary
Hospitality-driven Innkeeper known for productive and efficient task completion. Possess specialized skills in guest service management, financial bookkeeping, and event coordination. Excel in communication, problem-solving, and time management, ensuring memorable guest experiences and smooth operational flow.
Overview
6
6
years of professional experience
Work History
Innkeeper
Wolf Cove Inn
Poland , ME
01.2024 - Current
- Greeted guests, checked them in and out of the Inn.
- Assisted tourists with locating popular attractions
- Managed reservations including taking bookings, confirming availability and updating records.
- Assisted with food preparation, ordering supplies and stocking items as needed.
- Responded promptly to customer inquiries via phone or email regarding room availability, prices and services offered at the Inn.
- Performed light maintenance tasks such as changing light bulbs or fixing minor plumbing issues.
- Tracked inventory of cleaning supplies, linens, towels and other necessary items for daily operations.
- Promoted additional services available at the Inn such as spa treatments or restaurant specials.
- Provided excellent customer service by addressing complaints in a timely manner.
- Collaborated with other departments within the organization to ensure smooth operations.
- Handled guest complaints and offered complimentary services for hardship cases.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.
- Spearheaded daily operations, ensuring optimal guest satisfaction and operational efficiency.
Event Planning Assistant
Wolf Cove Inn
Poland , Maine
01.2024 - Current
- Researched, identified and contacted potential vendors for event services.
- Collaborated with clients to develop event plans, including themes, venues, activities and budgets.
- Organized meetings between clients and vendors to discuss details of events.
- Coordinated logistics such as catering, transportation, decorations, audio and visual equipment and other rentals.
- Created detailed itineraries for each event outlining all tasks and deadlines.
- Developed and maintained relationships with vendors to ensure quality service at a reasonable price.
- Managed on-site operations during events, ensuring that all participants followed the plan and timeline.
- Supervised staff members assigned to various tasks on the day of an event.
- Provided support before, during and after each event by addressing any issues that may arise.
- Served as a liaison between clients and vendors throughout the planning process.
- Led site walk-through and meetings prior with staff to discuss checklists and delegate assignments.
- Liaised with clients to understand their vision and requirements, customizing events to meet their specific needs.
- Designed event themes and coordinated decorations, audio and visual equipment, and promotional materials to enhance event atmosphere.
- Organized guest support services for guests to meet accommodation, transportation and service needs.
Housekeeper
Wolf Cove Inn
Poland , Maine
07.2018 - Current
- Optimized housekeeping activities by establishing comprehensive guidelines
- Monitored cleanliness and maintained standards in both guest rooms and public spaces
- Monitored for consistent safety and health standards
- Developed uniform hygiene guidelines for entire property
- Handled guest inquiries related to housekeeping requirements
- Communicated all repair needs promptly to relevant supervisors
- Applied specialized techniques to enhance cleanliness in targeted areas.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
Education
Bachelor of Arts - Communications
University of Southern Maine
Portland, ME05-2024
Some College (No Degree) - Communications
Suffolk University
Boston, MASkills
- Networking and relationship building
- Staff Training and Development
- Guest Relations Management
- Special Event Coordination
- Telephone Etiquette
- Outstanding communication skills
- Hospitality
- Training and mentoring
Accomplishments
- Graduated Cum Laude from the University of Southern Maine
Timeline
Innkeeper
Wolf Cove Inn
01.2024 - Current
Event Planning Assistant
Wolf Cove Inn
01.2024 - Current
Housekeeper
Wolf Cove Inn
07.2018 - Current
Bachelor of Arts - Communications
University of Southern Maine
Some College (No Degree) - Communications
Suffolk University
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