Reina Amaya
DOWNEY,CA
Summary
Experienced manager with over 10 years of experience in hospitality. Excellent reputation for resolving problems and improving customer satisfaction. Expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Able to manage a case load of client's to ensure their needs are met.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Care Manager
Human Services Association, Bell
Gardens, CA
10.2021 - Current
- Help with the intake and screening process of seniors for meals on wheels program
- Input data on GetCare to ensure each client has updated accurate information and their assessments are updated accordingly
- Contact, provide support and resources to a case load of seniors on a monthly basis
- Active listen to various calls being received regarding resources and program inquiries.
Case Aide
Caliburn Int
Long Beach, CA
05.2021 - 08.2021
- Help with the intake process of unaccompanied children
- Help with the documentation of UCs
- Help with the communication between possible sponsors and the minors and the case managers.
Account Manager
Psychemedics
Culver City, CA
10.2017 - 05.2021
- Working with multiple clients ensuring their account was properly setup to be able they were able to run their drug tests in a timely matter to not disrupt their hiring process
- Place supplies orders
- Draft contracts for prospect clients
- Answer calls from clients, donors, and collection sites
- Troubleshoot internal and external problems
- Deliver high quality customer service
General Manager
Mcdonald’s
Cudahy, CA
04.2014 - 10.2017
- In charge of developing managers and crew members
- P&L - make sure to hit target monthly %
- Community outreach
- Efficiently communication with managers the store goals and targets
- Increasing sales and transactions
Assistant Manager
09.2012 - 04.2014
- Help General manager achieve set monthly goals
- Make sure each department manager was completing their monthly tasks
- Store scheduling and profit projections
- Manage store budget.
Department Manager
12.2011 - 09.2012
- Learned the process of the three different departments which included people, guest service and kitchen
- Focus was on the people department, which included staffing the store depending on its needs and training staff
- Efficiently schedule store and do sale projections.
Shift Manager
10.2010 - 12.2011
- Run assigned shift efficiently by making sure crew were efficiently positioned
- Follow food safety protocol
- Make sure store met targets and report them to upper management.
Crew Member
04.2010 - 10.2010
- In charge of providing fast, high quality customer services
- In charge of following food safety protocol
- In charge of closure of the store and the end of business day.
Education
BA Psychology -
California State University
09.2019 - 06.2021
Associate Degree - Liberal Arts, Social & Behavioral Sciences Certifi
Santa Monica College, cates
Skills
Operations managementInventory controlP&LAbility to type approx 70 wpmCustomer skillsCritical thinking & problem solvingGreat communication and team workInterpersonal skillsBilingualLeadership experienceComputer proficiencyPeople skill
Case assessments
Profit improvements
Staff Management
Hiring and recruitment
Team Building
Relationship building and retention
Training and mentoring
Inventory and restocking
Filing and data archiving
Quality assurance
Attendance record management
Writing reports
Performance improvement
Time management
Strategic planning
Report analysis
Policy and procedure modification
Employee training and development
Office management
Scheduling
Contract agreement preparation
OSHA compliance
Accomplishments
Outstanding Manager Awards
Timeline
Care Manager
Human Services Association, Bell
10.2021 - Current
Case Aide
Caliburn Int
05.2021 - 08.2021
BA Psychology -
California State University
09.2019 - 06.2021
Account Manager
Psychemedics
10.2017 - 05.2021
General Manager
Mcdonald’s
04.2014 - 10.2017
Assistant Manager
09.2012 - 04.2014
Department Manager
12.2011 - 09.2012
Shift Manager
10.2010 - 12.2011
Crew Member
04.2010 - 10.2010
Associate Degree - Liberal Arts, Social & Behavioral Sciences Certifi
Santa Monica College, cates