Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reina Ibarra

Henderson,NV

Summary

Proven team player with a track record of enhancing customer service at The Pass Casino through effective multitasking and strong communication skills. Excelled in fast-paced environments, demonstrating exceptional time management and empathy, significantly improving guest satisfaction. Skilled in both cash handling and complaint resolution, ensuring a seamless customer experience.

Overview

1
1
year of professional experience

Work History

Hostess/Cashier

The Pass Casino
01.2024 - 06.2024
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, to-go orders, and guests payments.
  • Greeted customers with a smile and provided a friendly presence when cashing them out.
  • Supported servers, bussers, and line cooks, making sure that they were caught up for guests to be seated.
  • I handled cash and card transactions efficiently so that their payment process goes smoothly.
  • Helped out on the floor by clearing off tables, and serving drinks to customers.
  • Handled to-go orders with care, ensuring the customers food is correctly prepared.

Busser

The Pass Casino
07.2023 - 01.2024
  • Cleared and set tables quickly to prepare for new customers.
  • Communicated with the servers and looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked.
  • Trained new staff in bussing and cleaning procedures.
  • Unloaded the cart of dishes to the dishwasher in a timely manner.
  • Greeted guests when they were sat and asked for their drink order.
  • Paid attention to detail and kept an eye on everyone in case a guest needed a refill, condiment, or their plates cleared.

Insider

Marcos Pizza
06.2023 - 07.2023
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Developed strong time management skills by juggling multiple orders during the rushes without compromising quality.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Maintained a clean and organized workspace for efficient pizza making.
  • Wiped down counters and food prep stations using bleach and clean cloths.

Education

Associate of Arts - Psychology

College of Southern Nevada
Las Vegas, NV
05.2025

High School Diploma -

Foothill High School
Henderson, NV
05.2022

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Communication skills
  • Complaint handling
  • Efficient collaboration
  • Team player
  • Reliable and trustworthy

Timeline

Hostess/Cashier

The Pass Casino
01.2024 - 06.2024

Busser

The Pass Casino
07.2023 - 01.2024

Insider

Marcos Pizza
06.2023 - 07.2023

Associate of Arts - Psychology

College of Southern Nevada

High School Diploma -

Foothill High School

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Reina Ibarra